Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Ankeny Water Utility
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- The FY2026 fee schedule states that a late-payment penalty is added to each bill when a delinquent bill is not paid within 25 days; the reviewed public summary does not expose the current percentage or flat-dollar amount. Customers can call 515-963-3565 to ask about a late fee or arrange payment before the termination date.
- Shut-off timeline
- Ankeny’s public payment page directs customers who cannot pay before the disconnection date on the termination notice to call 515-963-3565 and make a phone payment arrangement. The reviewed public pages do not publish a complete day-by-day field-shutoff calendar beyond the FY2026 25-day late-payment trigger.
- Warning and notice protocol
- The City uses a termination notice showing the disconnection date and accepts phone-only payment arrangements before that date. The reviewed pages do not specify whether the notice is supplemented by automated calls, SMS, colored mailers, or door hangers.
Documentation context
3 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Iowa
20%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Partial public detail found
3 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
60%
Details not confirmed in the reviewed public material
- Grace period
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Ankeny Water Utility public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.