Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Lawrence Utility Billing
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days from the bill due date before water is subject to disconnection; the bill itself is due 20 days from the billing date and the 2% late charge applies immediately after the due date.
- Late-fee rules
- A 2% late charge is assessed after the due date. Returned checks, credit-card payments or bank drafts incur a $25 administrative fee and the customer is notified by letter or email; two returned-payment episodes within one year can block that payment type. A collection-related field trip costs $25, and if water is turned off the reconnection charge is an additional $25.
- Shut-off timeline
- The due date is printed on the bill. Water is subject to disconnection 20 days after the bill is due; the current fees page confirms a $25 collection trip charge and an additional $25 reconnection charge when water is turned off. Lawrence's policy further describes the account as terminated/locked off after 60 days unpaid and referral to a collection agency after 90 days.
- Warning and notice protocol
- A disconnect notice appears with the bill when an account is past due. The City also provides payment-arrangement customers with written terms that service can be disconnected without further notice if the required arrangement payment is not received by 5:00 p.m. on the due date. The reviewed pages do not describe a separate automated-call, text or door-hanger sequence.
- Reconnection costs
- The current City fee schedule states a $25 collection-related trip charge and an additional $25 reconnection charge when water is turned off, for a normal disclosed total of $50 before arrears, unpaid deposits and late charges. No separate after-hours restoration price is published; payment must be processed by 5:00 p.m. to avoid late or reconnection fees.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Kansas
21%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Lawrence Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.