Municipal Department
City of Lawrence Utility Billing
Serving Lawrence
Population served
95,256
State system code
FIPS 20
Billing frequency
Monthly. Lawrence assigns customers to four geographic cycles with bills generated around the 7th, 15th, 22nd or 29th and due dates around the 6th, 12th, 19th or 28th, with dates varying by approximately two days.
Provider briefing
How this utility’s billing works
City of Lawrence Utility Billing operates as a municipal department serving Lawrence. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Three-block individual inclining water rates based on each residential customer's Winter Quarter Average. Inside-city residential water is $10.27 per 1,000 gallons through 125% of WQA, $11.30 from above 125% through 200% of WQA and $11.82 above 200%, plus a 5/8- or 3/4-inch $5.45 monthly service charge and the $0.032 per 1,000-gallon state water-protection fee.. Bills are generated monthly. lawrence assigns customers to four geographic cycles with bills generated around the 7th, 15th, 22nd or 29th and due dates around the 6th, 12th, 19th or 28th, with dates varying by approximately two days., and a typical residential cost reference is Illustratively, if all 7,000 gallons fall in Block 1 for an inside-city 5/8- or 3/4-inch meter, water is about $5.45 + (7 x $10.27) + approximately $0.22 state fee = $77.56. Sewer at the same unadjusted 7,000-gallon volume is $18.15 + (7 x $12.22) = $103.69, for an illustrative water/sewer total around $181.25 before sanitation and stormwater. Actual residential water blocks and sewer volume depend on the customer's winter average.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Residential sewer is based on water use but uses average winter consumption as a cap. Inside-city sewer is $18.15 per month plus $12.22 per 1,000 gallons; the individual customer's winter average limits the billed residential sewer volume, while nonresidential accounts are charged on monthly water use. The bill may also include separate sanitation and stormwater charges.
Meter and infrastructure notes
Lawrence's utility portal provides hourly water-usage views, and the City bills monthly from actual meter usage while reconciling estimates when meters cannot be read. The reviewed public pages do not identify the exact AMI hardware or an hourly transmission specification, but hourly portal data indicates interval-capable meter telemetry for participating accounts.
Emergency water support
Report a leak or water emergency
785-832-7800 for water and sewer emergencies after hours and on weekends; 785-832-7878 handles billing questions during utility-billing service hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Lawrence
City of Lawrence Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.