Delinquency research · dataset 2026.08
Shut-off and delinquency information for Hardin County Water District No. 2
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 10 days past the account-specific due date. The four cycles are due on the 1st, 8th, 15th, or 22nd; late fees are assessed the next day, and the published grace period generally ends 10 days after the due date. Customers in good standing receive up to two automatic extensions per rolling year.
- Late-fee rules
- A 10% late penalty is applied to the total account balance on the next business day after the due date. A $12 returned-payment charge applies. If the customer receives an extension, the account remains subject to the same balance and penalty rules; after two extensions in a rolling year, termination may proceed.
- Shut-off timeline
- The District mails a late notice on the first day of delinquency. Service may be discontinued without further notice seven days after that late notice, subject to the two automatic extensions available to customers in good standing. The start-service agreement also states that payment seven days past the due date can lead to termination; a payment made after 3:00 p.m. on a turn-off day restores service the following business day.
- Warning and notice protocol
- Bills and notices are mailed to the address on the User Agreement; e-bill customers still receive a paper USPS delinquency notice. The late notice is sent on the first delinquency day, and the District’s rules state that service may be discontinued without further notice seven days later. Customers in good standing automatically receive up to two payment extensions per rolling year.
- Reconnection costs
- The current tariff summary lists a $20 reconnection charge and a $20 termination/field charge; the start-service agreement also describes a $40 reconnection fee when service is interrupted for nonpayment, so the account’s governing tariff and service type should be confirmed with HCWD2. After-hours turn-on or reconnection is $148. Web payments received before 4:00 p.m. are targeted for same-day reconnection; later payments are restored by the end of the next business day.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Kentucky
24%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Hardin County Water District No. 2 public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.