Payment research · dataset 2026.08
Payment options for Louisville Water Company
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- Paymentus processes the online and phone card/e-check functions; the customer-facing account experience is branded Pure Connect and is hosted at louisvillewater-eportal.i3.app.
- Phone payment number
- (502) 583-6610, with (888) 535-6262 toll-free; the automated system provides account and payment routing, and customer-service representatives are available Monday-Friday 8:00 a.m.-6:00 p.m.
- Mail-in payment address
- Louisville Water Company, ATTN: Customer Service, 550 South Third Street, Louisville, KY 40202. Customers should include the payment stub or account number and use a check or money order; never mail cash.
- In-person payment
- The John L. Huber Building/Corporate Office, 550 South Third Street, Louisville, KY 40202, accepts customer-service transactions Monday-Friday 8:00 a.m.-4:30 p.m.; an after-hours payment may be placed in the secure Third Street night depository. The Bullitt County office at Shepherdsville City Hall, 634 Conestoga Parkway, Shepherdsville, KY 40165, is open Monday-Friday 8:00 a.m.-1:00 p.m. and 1:30-4:00 p.m., with lunch closure. The corporate lobby kiosk accepts Visa, Mastercard, Discover, cash, and check. Customers can also generate a 24-hour barcode in Pure Connect or Quick Pay and pay cash at participating CVS, Walgreens, Kroger, Dollar General, and similar stores for a $2.95 transaction fee, or use participating Walmart MoneyCenter locations for cash, debit, or UCards with a $2 fee.
- Digital payment methods
- Pure Connect accepts credit and debit cards, electronic check/bank-account payments, AutoPay from checking or savings, Apple Pay, PayPal, Google Pay, Amazon Pay, and Venmo. Customers can store cards in the Pure Connect digital wallet, schedule a payment up to 30 days before the due date, and make Quick Pay payments; current official pages do not advertise cryptocurrency or a separate text-to-pay wallet.
Directory comparison
Payment-information visibility
| Measure | This provider | Kentucky | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 64% | 73% |
| Fee or no-fee amount disclosed | No | 4% | 15% |
| Payment fields documented | 6 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Broad public detail found
6 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
75%
Details not confirmed in the reviewed public material
- Pay-by-text
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Louisville Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.