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Delinquency research · dataset 2026.08
Shut-off and delinquency information for Louisville Water Company
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The 2026 tariff increases a bill by 5% when payment is not made within 21 days from the billing date. The service rules state that the due date printed on the monthly bill controls; an overdue notice is sent no later than 21 days after the original billing date and must give at least seven additional days before the stated shutoff date. A separate rule says service is subject to disconnection if payment is not received within seven days of the due date, so customers should treat the printed due date and notice as controlling.
- Late-fee rules
- The 2026 Louisville Water tariff applies a 5% increase to the water bill when it is unpaid 21 days from the billing date, with the gross amount immediately due. A payment extension requested before the due date may carry a 3% extension fee under the tariff. Returned checks, chargebacks, and electronic payments incur the Board-approved returned-payment charge, currently $30 in the 2026 fee schedule, and repeated returned payments can restrict the account to cash, money order, or credit card for three years. A $45 nonpayment service-deactivation fee is also charged after disconnection or before restoration.
- Shut-off timeline
- Day 0 is the bill's printed due date. By at least day 21 after the original billing date, Louisville Water must notify a customer who failed to pay that the account is overdue and specify a shutoff date at least seven days after that notice. The 2026 rules also state that if payment is not received within seven days of the due date, the service is subject to disconnection, and broken payment arrangements or returned payments can cause immediate disconnection. To restore nonpayment service, the customer must pay the full account balance and fees; a property that has been KVC'd/kill-valve-coupled may take 7-10 business days to restore.
- Warning and notice protocol
- Before nonpayment disconnection, Louisville Water attempts a final bill notice at the account mailing address and, when contact information is available, may also use a phone call, letter, email, or SMS. The overdue notice identifies the balance and a shutoff date, and the account's interactive virtual assistant may inform an authenticated caller that a past-due balance or impending turnoff exists. Customers should call (502) 583-6610 or (888) 535-6262 to request a payment arrangement through Drops of Kindness rather than relying on a third-party payment posting time.
- Reconnection costs
- The 2026 tariff lists a $45 Service Deactivation fee for nonpayment and a $30 Service Activation fee for ordinary new service, transfers, or activation at an existing location. Nonpayment restoration requires the entire account balance plus all fees before service is restored; no separate after-hours nonpayment reconnection price is published. If a kill-valve coupling is required, restoration can take 7-10 business days, and a third visit to restore service is separately listed at $30.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Kentucky
24%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Louisville Water Company public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.