Payment channels

Pay City of Annapolis Water Utility

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as A dedicated this detail was not publicly posted. The City’s secure self-service portal is official, but the reviewed page does not identify the processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. No verified automated water-payment number was exposed.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No verified text-to-pay keyword or enrollment process was exposed.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed payment page directs customers to City payment channels but does not expose a current water remittance address.

Counters, drop boxes, and office hours

City Hall, 160 Duke of Gloucester Street, Annapolis, MD; a payment drop box is located to the left of City Hall’s front door. The reviewed pages do not expose the complete current staffed-counter hours or desk instrument list.

Accepted digital instruments

What you can use online

Online secure self-service utility payment; the reviewed pages do not expose the complete current card, ACH, e-check, or wallet list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No verified current online processing fee was exposed.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Annapolis Water Utility and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →