Payment channels

Pay City of Framingham Water and Sewer Billing / Department of Public Works Water Division

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City Hall Systems. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

508-381-5455 for City Hall Systems credit-card payments by phone; the City identifies this as the third-party payment service rather than the Water Billing office.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

No water-bill text-to-pay enrollment procedure was published. Framingham's Ready Framingham emergency-alert system accepts the keyword Framingham sent to 38276, but that is an emergency notification service and must not be represented as payment enrollment.

Mail-in address

Treasurer/Collector, City of Framingham, 150 Concord Street, Room 111, Framingham, MA 01702. Water and Sewer Billing's operating office is at 100 Western Avenue, Framingham, MA 01702; customers should use the remittance address printed on the bill when it differs.

Counters, drop boxes, and office hours

Water and Sewer Billing is located at the DPW, 100 Western Avenue, Framingham, MA 01702, open Monday, Wednesday and Thursday 8:00 a.m.-4:30 p.m., Tuesday 8:00 a.m.-6:30 p.m. and Friday 8:00 a.m.-1:30 p.m. Payment and overdue-account questions are handled by the Treasurer/Collector at City Hall, 150 Concord Street, Room 111, with public hours Monday/Wednesday/Thursday 8:30 a.m.-5:00 p.m., Tuesday 8:30 a.m.-7:00 p.m. and Friday 8:30 a.m.-12:30 p.m. The City does not publish a complete counter instrument list on the reviewed pages.

Accepted digital instruments

What you can use online

The official online-payment page confirms water and sewer payments through City Hall Systems and credit-card payments by phone; the billing system supports electronic payment enrollment. The reviewed page does not enumerate every card brand or confirm Apple Pay/Google Pay, so those are not asserted here.

2026 transaction pricing

Convenience fees

The City states that the same third-party fees apply to online and phone City Hall Systems payments, but the reviewed official page does not publish the 2026 flat fee or percentage. The exact amount should be read from the payment checkout before authorization.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Framingham Water and Sewer Billing / Department of Public Works Water Division and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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