Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Worcester Department of Public Works - Water and Sewer Operations
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 30 days after the original mailing date before interest begins accruing; interest is computed from the bill due date.
- Late-fee rules
- After 30 days from the original mailing date, interest accrues daily at 14% per year from the due date. At 60 days past due, Worcester sends a demand notice and charges a $5 demand fee for each delinquent bill; continuing delinquency after June 30 can result in a property tax lien.
- Shut-off timeline
- The reviewed FAQ describes interest, a 60-day demand notice, and possible tax-lien escalation, but not one universal physical water-termination day for every account.
- Warning and notice protocol
- Worcester uses the bill and a demand notice at 60 days past due; continued delinquency can lead to a tax lien after the fiscal year. The exact physical shutoff sequence is account-specific; contact Water Billing at 508-799-1440.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Massachusetts
22%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Reconnection costs
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Worcester Department of Public Works - Water and Sewer Operations public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (MA2348000) ↗
Search the federal drinking-water database using public water system ID MA2348000.