Municipal Department
City of Worcester Department of Public Works - Water and Sewer Operations
Serving Worcester
Population served
206,518 people (EPA SDWIS active CWS PWS MA2348000)
State system code
FIPS 25
Billing frequency
Most residential meters are billed quarterly, approximately every three months; most commercial meters are billed monthly.
Provider briefing
How this utility’s billing works
City of Worcester Department of Public Works - Water and Sewer Operations operates as a municipal department serving Worcester. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Volumetric CCF/100-cubic-foot pricing with applicable fixed/service components. Worcester's current FAQ lists FY27 water at $3.85 per hundred cubic feet and sewer at $10.22 per hundred cubic feet; 100 cubic feet is approximately 748 gallons.. Bills are generated most residential meters are billed quarterly, approximately every three months; most commercial meters are billed monthly., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete total; apply the published water and sewer rates to converted CCF consumption and add the applicable current residential fixed charge and billing-period structure.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Worcester bills water and sewer from metered CCF consumption. Residential bills are generally quarterly and sewer uses the published sewer rate; the reviewed FAQ did not state a winter-average formula.
Meter and infrastructure notes
Worcester obtains actual readings through an automated meter-reading drive-by system. If the meter interface unit is not functioning, bills may be estimated from past usage and customers can call 311 for a no-cost meter-repair work order.
Emergency water support
Report a leak or water emergency
311 for Worcester service requests, including water/no-water and hydrant-leak reports; no separate outside-city number was published in the reviewed page.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Worcester
City of Worcester Department of Public Works - Water and Sewer Operations is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.