City of Worcester Department of Public Works - Water and Sewer Operations
Worcester
Population reference
206,518 people (EPA SDWIS active CWS PWS MA2348000)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Most residential meters are billed quarterly, approximately every three months; most commercial meters are billed monthly.
- Rate structure
- Volumetric CCF/100-cubic-foot pricing with applicable fixed/service components. Worcester's current FAQ lists FY27 water at $3.85 per hundred cubic feet and sewer at $10.22 per hundred cubic feet; 100 cubic feet is approximately 748 gallons.
- Wastewater and sewer calculation
- Worcester bills water and sewer from metered CCF consumption. Residential bills are generally quarterly and sewer uses the published sewer rate; the reviewed FAQ did not state a winter-average formula.
- Meter reading
- Worcester obtains actual readings through an automated meter-reading drive-by system. If the meter interface unit is not functioning, bills may be estimated from past usage and customers can call 311 for a no-cost meter-repair work order.
Context, not a score
How documentation coverage compares
This profile
57%
overview fields with research notes
Massachusetts
35%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
4 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
57%
Details not confirmed in the reviewed public material
- Residential cost reference
- New-account deposit
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Worcester Department of Public Works - Water and Sewer Operations public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (MA2348000) ↗
Search the federal drinking-water database using public water system ID MA2348000.