Payment channels

Pay ANN ARBOR

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Ann Arbor CustomerWeb. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. 734-794-6320/734-794-6333 are the published water-billing customer-service numbers, not a separately identified IVR.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. For text-to-pay. AquaHawk supports email, text, or phone leak/usage alerts, not a published text-payment enrollment.

Mail-in address

City of Ann Arbor Water Billing, P.O. Box 8647, Ann Arbor, MI 48107-8647.

Counters, drop boxes, and office hours

301 E. Huron Street, Ann Arbor, MI 48104, Monday-Friday 7:30 a.m.-5:30 p.m. The reviewed page did not provide a complete current drop-box map or desk payment-type list.

Accepted digital instruments

What you can use online

CustomerWeb supports electronic bill payment; the reviewed public page did not publish a complete current card-network and wallet list.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. No current 2026 online processing surcharge was stated.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by ANN ARBOR and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →