A high water bill may have a path to review

Provider-specific review

What the public record says about a leak adjustment

The City does not publish a standard leak-forgiveness percentage, automatic underground-leak credit, receipt-based cap, or fixed high-bill adjustment schedule on its current 2026 utility pages. Customers should first use the meter leak indicator: stop all water use, check whether an analog indicator or the last digit on a digital meter is moving, isolate fixtures one at a time, repair the leak, and recheck the meter. The City identifies toilets, sinks, outdoor sprinklers, washers, and other fixtures as common sources and states that the property owner is responsible for the private pipe between the meter and the City's water main. If the bill appears incorrect, the customer should call Utility Billing at 612-673-1114, request an explanation, and then submit the City's written Utility Billing Dispute Form identifying the exact bill, charge, amount, and factual reason, with copies of supporting bills or documents; the current form says the complaint must be filed within 45 days of the disputed bill's due date and warns that undisputed charges must still be paid. The City may correct actual billing errors such as an incorrect rate, meter connection, multiplier, or constant for a period beginning no more than six years before discovery, and must credit, bill, or refund the calculated difference within 60 days after discovery. None of those error-correction rules guarantees forgiveness for customer-side water lost through a repaired leak.