Municipal Department
City of Minneapolis Water Treatment & Distribution Services / Utility Billing
Serving Minneapolis and six wholesale customer cities in the surrounding metropolitan area
Population served
The City's 2026 infrastructure materials state that Minneapolis Water Treatment & Distribution Services provides drinking water to over 500,000 residents in Minneapolis and six wholesale customer cities, with approximately 100,000 metered accounts; the treatment-and-delivery page also identifies Minneapolis residents, seven suburban wholesale communities, businesses, and institutions as recipients.
State system code
FIPS 27
Billing frequency
Monthly. The utility bill displays a monthly service period, due date, meter readings, and fixed monthly water and sewer charges; actual, customer-provided, prorated, or estimated read codes can affect an individual bill.
Provider briefing
How this utility’s billing works
City of Minneapolis Water Treatment & Distribution Services / Utility Billing operates as a municipal department serving Minneapolis and six wholesale customer cities in the surrounding metropolitan area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Uniform volumetric rate rather than consumption tiers: 2026 inside-city water is $3.88 per 100 cubic feet (approximately 748 gallons), plus a meter-size fixed charge each billing period. A typical 5/8-inch meter has an $11.75 monthly water fixed charge. Sewer has a separate $5.92-per-unit usage rate and fixed meter charge; residential sewer uses seasonal winter averaging.. Bills are generated monthly. the utility bill displays a monthly service period, due date, meter readings, and fixed monthly water and sewer charges; actual, customer-provided, prorated, or estimated read codes can affect an individual bill., and a typical residential cost reference is For a Minneapolis single-family customer with a 5/8-inch meter using 5,000 gallons (about 6.684 units) in a month when sewer is billed from actual consumption, estimated water is $25.93 in usage plus $11.75 fixed, and sewer is $39.57 in usage plus $9.30 fixed, for approximately $86.55 in water and sewer before stormwater, solid-waste, taxes, and other charges. The Minnesota Department of Health safe-drinking-water fee is $15.22 annually per service connection, approximately $1.27 per month if allocated monthly; average residential stormwater is separately listed at $16.35 per month. April–November sewer may be lower when the winter average is below current use.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
One consumption unit equals 100 cubic feet, about 748 gallons. For residential properties with three or fewer dwelling units, December through March sewer usage reflects actual metered water consumption. For April through November, the City calculates average winter consumption from the December–March bills and charges that average, but if actual current-month use is lower than the average it charges the lower actual amount; properties with zero winter use are assigned the average for their property classification. Commercial properties and residential properties with more than three dwelling units are billed on actual water consumption year-round.
Meter and infrastructure notes
Every Minneapolis property has an indoor water meter. The City uses a mixed meter fleet: older meters have odometers and a mechanical leak indicator, while newer digital meters read to the thousandth of a cubic foot and can be connected to an automatic meter reader. Bill codes distinguish ACT (City read), CUS (customer-provided reading), PRO (prorated service start), and EST (estimated because the meter stopped, an automatic reader failed, or staff could not access the meter). Customers moving, selling, placing service on a temporary stop, or receiving an EST bill can schedule a meter-reading appointment Monday–Friday between 8 a.m. and 4 p.m. The public material does not establish citywide hourly AMI transmission for every account; billing remains monthly/near-monthly with automated, customer, manual, or estimated exceptions.
Emergency water support
Report a leak or water emergency
612-673-5600 for Emergency Water Service, available 24 hours a day. Surface Water & Sewers can be reached at 612-673-5625 Monday–Friday, 7 a.m.–3:30 p.m.; outside those hours, the City directs customers to the emergency number. Utility billing questions are handled at 612-673-1114 during business hours.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Minneapolis and six wholesale customer cities in the surrounding metropolitan area
City of Minneapolis Water Treatment & Distribution Services / Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.