Payment channels

Pay City of Minneapolis Water Treatment & Distribution Services / Utility Billing

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Paymentus Corp. for Quick Pay; the City Utility Billing account portal also presents Standard Access, Premium Access, recurring payment, and service-request functions.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

612-673-1114, option 2. The City accepts automated phone payments through Utility Billing; bank-account payments are fee-free while card payments incur the published processing fee.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. . The City's 2026 payment instructions publish online Quick Pay, registered Premium Access, phone payment, automatic checking/savings payment, bank bill pay, cash retail barcode payment, and mail/in-person options, but do not publish a regular pay-by-text keyword, short code, or enrollment sequence for utility-bill payment. The water department separately offers text and phone outage alerts, which are service notifications rather than text-to-pay.

Mail-in address

Minneapolis Finance Department, P.O. Box 77028, Minneapolis, MN 55480-7728. Customers should write the utility account number on the check and enclose the payment coupon so the payment is applied to the correct account.

Counters, drop boxes, and office hours

The City directs in-person utility payments to the Minneapolis Service Center at the Public Service Building, 505 Fourth Ave. S., Skyway level, Minneapolis, MN 55415. The counter is open 8 a.m.–4 p.m. Monday through Thursday and 9 a.m.–4 p.m. Friday, excluding City holidays. Utility Billing customer-service staff are at Room 620B, 505 Fourth Ave. S., and are available 8 a.m.–4 p.m. Monday–Friday. The current payment page does not publish a definitive desk-by-desk list of accepted counter instruments, so customers should confirm cash, check, or card acceptance before traveling. For cash without an in-person City visit, the City lists CVS, Dollar General, Dollar Tree, Family Dollar, Love's, Office Depot/OfficeMax, and Walgreens barcode locations; the published retail method is free. City service and water-treatment buildings at 4100 Marshall St. NE, Fridley, are not public payment counters.

Accepted digital instruments

What you can use online

Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, PayPal, eCheck/ACH, bank bill pay, and automatic payment from a checking or savings account. The online account can provide Quick Pay, Standard Access, Premium Access, recurring payments, and e-billing. The City also supports fee-free cash payments at participating retail barcode locations.

2026 transaction pricing

Convenience fees

The City's current 2026 payment notice states that credit-card payments carry a 2.35% processing fee beginning June 1, 2026; the City does not retain the processing fee. eCheck and checking/savings automatic payments have no fee. Apple Pay, Google Pay, and PayPal are listed as fee-bearing digital-wallet methods, but the City does not publish a separate wallet-specific amount on the reviewed page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Minneapolis Water Treatment & Distribution Services / Utility Billing and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →