City of St. Cloud Public Utilities - Utility Billing
St. Cloud municipal water and wastewater service area
Population reference
71,321 people (EPA SDWIS queue estimate for MN1730027)
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bi-monthly, approximately every 60 days. North-side addresses are billed in odd months and south-side addresses in even months; bills are typically processed and mailed by the fifth of the billing month and are due on the date printed on the bill.
- Rate structure
- Fixed bi-monthly charge plus increasing block usage tiers. The 2026 fee schedule charges an $18.00 bi-monthly fixed charge, $2.00 per unit for units 1-4, $4.25 for units 5-8 and $4.75 above 8 units. One unit is 100 cubic feet, approximately 750 gallons. All customers pay the same water rate, with charges based on the meter reading or a historical-use estimate when a reading is unavailable.
- Residential cost reference
- Using the 2026 residential water schedule and excluding sewer, refuse, stormwater and taxes, 5,000 gallons is about 6.67 units and costs approximately $40.34 per two-month bill, or $20.17 per month averaged; 7,000 gallons is about 9.33 units and costs approximately $52.92 per two-month bill, or $26.46 per month averaged. The complete customer bill is higher because it also includes sewer and other municipal utility charges.
- Wastewater and sewer calculation
- Sewer is billed at $4.90 per 100 cubic feet, with a minimum charge based on meter size. The city sets the sewer rate using water consumption measured in February for north-side accounts and March for south-side accounts, then keeps that sewer charge unchanged for the next six billing cycles. A flat sewer rate is available for applicable accounts; the reviewed summary does not describe a percentage-of-water tie-in beyond the seasonal six-cycle consumption basis.
- Meter reading
- St. Cloud reads more than 19,000 meters on a bi-monthly basis. Bills use actual meter readings or a historical-use estimate when no reading is obtained. The free MY360 portal, launched in 2026 to replace WaterSmart, provides on-demand water-use data, threshold alerts and leak alerts; the reviewed sources do not specify whether all meters transmit hourly AMI data.
- New-account deposit
- No standard residential startup deposit, credit-check waiver or deposit-return schedule is published on the reviewed St. Cloud utility pages. New or transferred service is handled through the Utility Account Service Form and Utility Billing; account-specific requirements should be confirmed with the city.
- Activation or transfer fee
- The reviewed public billing and 2026 fee schedule pages do not state a universal residential activation or transfer fee. The Utility Account Service Form and Utility Billing Department process account changes at City Hall; call (320) 255-7211 for the current account-specific amount.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Minnesota
39%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of St. Cloud Public Utilities - Utility Billing public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (MN1730027) ↗
Search the federal drinking-water database using public water system ID MN1730027.