Municipal Department
City of St. Cloud Public Utilities - Utility Billing
Serving St. Cloud municipal water and wastewater service area
Population served
71,321 people (EPA SDWIS queue estimate for MN1730027)
State system code
FIPS 27
Billing frequency
Bi-monthly, approximately every 60 days. North-side addresses are billed in odd months and south-side addresses in even months; bills are typically processed and mailed by the fifth of the billing month and are due on the date printed on the bill.
Provider briefing
How this utility’s billing works
City of St. Cloud Public Utilities - Utility Billing operates as a municipal department serving St. Cloud municipal water and wastewater service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Fixed bi-monthly charge plus increasing block usage tiers. The 2026 fee schedule charges an $18.00 bi-monthly fixed charge, $2.00 per unit for units 1-4, $4.25 for units 5-8 and $4.75 above 8 units. One unit is 100 cubic feet, approximately 750 gallons. All customers pay the same water rate, with charges based on the meter reading or a historical-use estimate when a reading is unavailable.. Bills are generated bi-monthly, approximately every 60 days. north-side addresses are billed in odd months and south-side addresses in even months; bills are typically processed and mailed by the fifth of the billing month and are due on the date printed on the bill., and a typical residential cost reference is Using the 2026 residential water schedule and excluding sewer, refuse, stormwater and taxes, 5,000 gallons is about 6.67 units and costs approximately $40.34 per two-month bill, or $20.17 per month averaged; 7,000 gallons is about 9.33 units and costs approximately $52.92 per two-month bill, or $26.46 per month averaged. The complete customer bill is higher because it also includes sewer and other municipal utility charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Sewer is billed at $4.90 per 100 cubic feet, with a minimum charge based on meter size. The city sets the sewer rate using water consumption measured in February for north-side accounts and March for south-side accounts, then keeps that sewer charge unchanged for the next six billing cycles. A flat sewer rate is available for applicable accounts; the reviewed summary does not describe a percentage-of-water tie-in beyond the seasonal six-cycle consumption basis.
Meter and infrastructure notes
St. Cloud reads more than 19,000 meters on a bi-monthly basis. Bills use actual meter readings or a historical-use estimate when no reading is obtained. The free MY360 portal, launched in 2026 to replace WaterSmart, provides on-demand water-use data, threshold alerts and leak alerts; the reviewed sources do not specify whether all meters transmit hourly AMI data.
Emergency water support
Report a leak or water emergency
St. Cloud 24-hour emergency number: (320) 255-7225 for after-hours, weekends and holidays. During business hours, report water main breaks or damaged hydrants to Public Utilities at (320) 255-7286; water-meter customer service is (320) 255-7287 Monday through Friday, 7:00 a.m. to 4:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for St. Cloud municipal water and wastewater service area
City of St. Cloud Public Utilities - Utility Billing is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.