Alternative channels
Mail, text, and in-person payment instructions
Pay by text
A dedicated this detail was not publicly posted. . SPRWS and Paymentus publish portal registration, e-billing, payment reminders, automated phone payment, and AutoPay instructions, but the current official pages do not publish a utility pay-by-text short code, keyword, or opt-in sequence. Paymentus displays general SMS terms, but SPRWS does not describe a text-to-pay enrollment workflow.
Mail-in address
Saint Paul Regional Water Services, 1900 Rice Street, Saint Paul, MN 55113-6810. Customers should return the bill stub with a check or money order and use the account/customer numbers shown on the bill.
Counters, drop boxes, and office hours
SPRWS customer service and payment counter: 1900 Rice Street, Saint Paul, MN 55113-6810, open 8:00 a.m.–4:30 p.m. Monday–Friday; phone service is 7:30 a.m.–4:30 p.m. The facility accepts cash fee-free, checks, money orders, and Visa, MasterCard, American Express, and Discover. Drop boxes are located in the visitor parking area and outside the main entrance and are available 24 hours a day for check or money-order payments. Participating retail locations such as Walmart, CVS, and Walgreens also accept cash: Walmart charges $2 and other listed retailers generally charge $2.95; Walmart requires the customer and account numbers, while other retailers require a Paymentus barcode generated from a one-time portal payment.