Delinquency research · dataset 2026.08
Shut-off and delinquency information for Kansas City Water Services Department (KC Water)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Bills are due on the billing date, but the delinquent date must be at least 10 days after the billing date. Once the bill is delinquent, a 6% late-payment penalty applies to unpaid metered water, sanitary sewer, and stormwater charges. KC Water may terminate service without further notice when any of those charges remain unpaid 20 days after the delinquent date.
- Late-fee rules
- For 2026-27 billings, KC Water applies a 6% late-payment service charge to the delinquent unpaid balance for metered water, sanitary sewer, and stormwater. The Director may waive or adjust late charges for a customer who enters an agreement to pay unpaid charges. Collection litigation can add 10% attorney's fees to a judgment, and qualifying residential delinquency can become a lien on the property. Payment arrangements require the agreed installment plus all new current charges by each due date.
- Shut-off timeline
- Day 0 is the billing date; the delinquent date is at least day 10. If the bill remains unpaid 20 days after that delinquent date, water, sewer, or combined service is subject to termination without further notice, although KC Water may terminate earlier if it specifically finds payment is unlikely. The first termination order costs $60 and restoration costs another $60. For one- and two-family residences, the City can file a delinquency lien when the account is three months delinquent or the delinquency is at least $500; an account agreement may avoid or modify collection charges.
- Warning and notice protocol
- The rate book requires the bill to identify the billing date and a delinquent date at least 10 days later, after which the 20-day termination rule applies. KC Water directs customers behind on a monthly bill to call 311 or (816) 513-1313 immediately and offers payment arrangements. Portal and account services allow eBill, daily usage, and payment arrangements; the current ordinance permits termination without an additional notice after the statutory delinquency progression, so customers should not wait for a separate door tag.
- Reconnection costs
- The FY2027 rate book lists $60 for processing the first termination order after nonpayment and $60 for restoration of service. Unauthorized restoration, improperly established service, or repeated termination can create $180, $500, or other ordinance charges. KC Water's current public fee schedule does not publish a separate after-hours residential reconnection price; customers should call 311 or (816) 513-1313 and confirm posting/field timing before paying.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Missouri
35%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Kansas City Water Services Department (KC Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.