Kansas City Water Services Department (KC Water)
Kansas City, Missouri
Population reference
Approximately 500,000 Kansas City residents and account holders, with a regional system containing about 2,800 miles of water pipe and serving water, sanitary sewer, and stormwater customers.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. The FY2027 rate book defines a month as approximately 30 days, and KC Water's bill pages describe typical billing periods of 25-31 days. Residential water service is charged monthly, with the bill due date and delinquent date printed on each statement.
- Rate structure
- Monthly fixed meter service charge plus increasing-block commodity rates, a 2% payment-in-lieu-of-taxes charge, sanitary sewer, stormwater, and other applicable charges. Rates effective for billings on and after May 1, 2026 include a 5/8-inch monthly service charge of $19.05; ordinary water commodity is $6.38 per 100 cubic feet for the first 600 cubic feet, $7.09 per 100 cubic feet for the next 4,400 cubic feet, $6.06 for the next 995,000 cubic feet, and $4.20 above 1,000,000 cubic feet. One CCF is 748 gallons.
- Residential cost reference
- For a 5/8-inch Kansas City residential account using 5,000-7,000 gallons per month (approximately 6.68-9.36 Ccf), the FY2027 water component is approximately $42.60-$61.00 in commodity charges plus the $19.05 monthly service charge and the 2% payment-in-lieu-of-taxes charge, before sanitary sewer, stormwater, and other bill components. A realistic combined residential water/sewer/stormwater total is commonly around $90-$150 monthly depending on winter wastewater history, impervious area, service days, and usage; the portal or bill calculator should be used for the account-specific total.
- Wastewater and sewer calculation
- KC Water bills sanitary sewer charges on the same water bill. Residential wastewater charges are based on actual water consumption during the January-April winter period; for bills generated May-December, the utility uses the average winter wastewater charge because summer irrigation, car washing, and lawn use may not enter the sewer. The rate book makes sewer service and volume charges subject to the same delinquent date as water, and stormwater fees may be included on the water bill or billed separately. Customers with diverted irrigation or other non-returned water should use the current adjustment process.
- Meter reading
- The FY2027 rate book assumes KC Water's automatic meter-reading system and charges $25.22 each time a meter must be attempted manually because the system cannot be installed or cannot be accessed/respond. If a manual-read meter shows no use for 12 consecutive months, KC Water may shift from monthly to six-month reading and apply a $151.32 six-month read-period service charge. The online account provides daily and monthly consumption and alerts; normal residential billing is monthly, with automatic/remote reads used whenever the premise supports them.
- New-account deposit
- KC Water requires a $110 residential security deposit for a new customer estimated to use less than 1,000 cubic feet per month; it appears on the first bill and must be paid by that bill's due date. Higher-use commercial accounts owe at least two billing periods of estimated water/sewer cost. Established customers transferring service may need an additional deposit for a deposit less than two years old, more than one delinquency, poor/unsatisfactory KC Water credit, or diversion history. The deposit is held two years; if service ends earlier, it is applied to the final unpaid balance, and any resulting credit over $10 is automatically refunded in 30-60 days.
- Activation or transfer fee
- KC Water requires written notice to initiate, discontinue, or transfer service and generally needs at least 24 hours, excluding weekends and City holidays, to process a request. The current customer pages do not state a universal residential activation/name-transfer fee separate from the $110 deposit; meter installation, setting, permits, and special field work can carry current price-schedule charges. Start/stop/transfer requests are available through the account portal, phone system, or the 4800 E. 63rd Street lobby.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Missouri
40%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Kansas City Water Services Department (KC Water) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.