Public Water Authority
Metropolitan Utilities District (M.U.D.) Water
Serving Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo, and portions of the Papio-Missouri Natural Resources District
Population served
More than 227,000 water customer-owners across a metro service area of more than 600,000 people, according to the district’s current customer information.
State system code
FIPS 31
Billing frequency
Monthly. M.U.D. says customers receive the bill at approximately the same time each month and its bill-reading instructions describe monthly billing statements and 12-month usage comparisons.
Provider briefing
How this utility’s billing works
Metropolitan Utilities District (M.U.D.) Water operates as a public water authority serving Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo, and portions of the Papio-Missouri Natural Resources District. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Seasonal increasing blocks measured in CCF, where 1 CCF equals 748 gallons, plus meter-size service and infrastructure-replacement charges. Effective January 2, 2026 for residential 5/8-inch inside-city meters, the monthly service charge is $13.29, the winter commodity rate is $2.3557 per CCF, summer usage is $2.3557 per CCF for the first 9 CCF, $3.2980 for the next 21 CCF, and $4.2403 above 30 CCF, and the water infrastructure replacement charge is $5.00 monthly.. Bills are generated monthly. m.u.d. says customers receive the bill at approximately the same time each month and its bill-reading instructions describe monthly billing statements and 12-month usage comparisons., and a typical residential cost reference is Approximately $66.13 for Omaha residential sewer at 5 CCF plus the separate M.U.D. water charge. For a 5,000-gallon month (about 6.68 CCF) in summer, the water portion is approximately $34.62 before tax and any municipal sewer: $13.29 service, $5.00 infrastructure replacement, 6.68 CCF at $2.3557, and no second summer tier until 9 CCF. Actual combined bills vary by municipality, CCF usage, and sewer season.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
M.U.D. bills sewer as a billing agent for the City of Omaha and other municipalities. Omaha residential sewer has a fixed customer charge and a flow charge. The four winter billing cycles from the December through March M.U.D. billing cycles are averaged to create a base monthly usage; from April through November, the flow charge uses the lesser of actual cycle water use or that winter-average base. The 2026 Omaha brochure lists a $46.34 customer charge and $3.958 per CCF flow charge, with a 5-CCF example totaling $66.13.
Meter and infrastructure notes
M.U.D. uses encoder/receiver/transmitter (ERT) devices that allow radio-signal reads for many meters, while some inside meters may require access or customer-supplied readings. Customers may call the 24-hour meter-reading hotline at 402-504-7008. M.U.D. bills monthly, may estimate when an actual reading is unavailable, and requires access to inside meters at least annually when regular readings cannot be obtained.
Emergency water support
Report a leak or water emergency
402-554-7777, staffed 24 hours a day, 7 days a week for water main breaks, no-water service, and other gas or water emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo, and portions of the Papio-Missouri Natural Resources District
Metropolitan Utilities District (M.U.D.) Water is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.