Metropolitan Utilities District (M.U.D.)

Provider briefing

How this utility’s billing works

Metropolitan Utilities District (M.U.D.) operates as a public water authority serving Omaha metropolitan area, including Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo, and other M.U.D. water-service communities. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.

The published water-rate framework is described as Seasonal increasing-block commodity pricing plus a fixed monthly meter/service charge and a residential water infrastructure replacement charge. Effective January 2, 2026, a 5/8-inch residential water service charge is $13.29 inside Omaha or $13.02 outside city limits, plus $5.00 per month for the residential infrastructure replacement charge. Inside Omaha, commodity water is $2.3557 per CCF in the November-May winter period, and in June-October is $2.3557 for the first 9 CCF, $3.2980 for the next 21 CCF, and $4.2403 above 30 CCF. Outside-city commodity rates are $2.3086 per CCF in winter, then $2.3086/$3.2321/$4.1555 across the same summer blocks; one CCF is 748 gallons.. Bills are generated monthly. m.u.d. states that bills generally arrive at approximately the same time each month. customers can use the budget payment plan, which reviews the prior 12 months of consumption, weather, and projected rate changes to calculate a level monthly amount; the account remains subject to periodic true-up or review when actual usage and rates differ., and a typical residential cost reference is Using the 2026 Omaha inside-city schedule, a 5,000-7,000 gallon month is approximately 6.7-9.4 CCF. Water alone is roughly $34-$39 after the $13.29 service charge, $5.00 infrastructure charge, and seasonal commodity charge, before taxes or other municipal services. For an Omaha customer billed sewer through the M.U.D. bill, the 2026 residential sewer example is $70.09 at 6 CCF, so a representative combined water-and-Omaha-sewer bill is about $100-$125 per month at this usage, subject to the community's sewer rules, winter average, service days, and any other charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.

Wastewater and sewer calculation

M.U.D. acts as the billing agent for several municipalities, so the sewer rate depends on the community. For City of Omaha and unincorporated Douglas County residential customers, the 2026 sewer schedule combines a $46.34 monthly customer charge with a $3.958 per CCF flow charge; the official 6-CCF example totals $70.09. Omaha establishes the residential winter wastewater base from four billing cycles, December through March. During the non-winter April-November period, the billed flow is generally the lower of the current water consumption and the customer's established winter average, limiting sewer charges for seasonal outdoor use. Bellevue, La Vista, Ralston, and other communities can set different sewer charges.

Meter and infrastructure notes

M.U.D. bills monthly and uses actual meter readings when available, with estimated readings based on account history when a read cannot be obtained. The account portal provides usage and billing information, and (402) 504-7008 is a 24-hour meter-reading hotline. The current public pages do not claim universal AMI hourly transmission for every premise; the 2026 price book instead identifies ERT-equipped meters and a $38 monthly manual-read fee for customers who elect not to have an ERT. Meter installation and ERT pricing are listed by size, and customers should use the portal or call customer service to confirm whether their premise has remote reading and what data frequency is available.