Metropolitan Utilities District (M.U.D.)
Omaha metropolitan area, including Omaha, Bellevue, Bennington, Carter Lake, La Vista, Ralston, Waterloo, and other M.U.D. water-service communities
Population reference
More than 600,000 people in the Omaha metropolitan service area; M.U.D. supplies public water throughout Omaha and the listed participating communities, while individual municipalities may provide their own sewer, stormwater, or trash services.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. M.U.D. states that bills generally arrive at approximately the same time each month. Customers can use the Budget Payment Plan, which reviews the prior 12 months of consumption, weather, and projected rate changes to calculate a level monthly amount; the account remains subject to periodic true-up or review when actual usage and rates differ.
- Rate structure
- Seasonal increasing-block commodity pricing plus a fixed monthly meter/service charge and a residential water infrastructure replacement charge. Effective January 2, 2026, a 5/8-inch residential water service charge is $13.29 inside Omaha or $13.02 outside city limits, plus $5.00 per month for the residential infrastructure replacement charge. Inside Omaha, commodity water is $2.3557 per CCF in the November-May winter period, and in June-October is $2.3557 for the first 9 CCF, $3.2980 for the next 21 CCF, and $4.2403 above 30 CCF. Outside-city commodity rates are $2.3086 per CCF in winter, then $2.3086/$3.2321/$4.1555 across the same summer blocks; one CCF is 748 gallons.
- Residential cost reference
- Using the 2026 Omaha inside-city schedule, a 5,000-7,000 gallon month is approximately 6.7-9.4 CCF. Water alone is roughly $34-$39 after the $13.29 service charge, $5.00 infrastructure charge, and seasonal commodity charge, before taxes or other municipal services. For an Omaha customer billed sewer through the M.U.D. bill, the 2026 residential sewer example is $70.09 at 6 CCF, so a representative combined water-and-Omaha-sewer bill is about $100-$125 per month at this usage, subject to the community's sewer rules, winter average, service days, and any other charges.
- Wastewater and sewer calculation
- M.U.D. acts as the billing agent for several municipalities, so the sewer rate depends on the community. For City of Omaha and unincorporated Douglas County residential customers, the 2026 sewer schedule combines a $46.34 monthly customer charge with a $3.958 per CCF flow charge; the official 6-CCF example totals $70.09. Omaha establishes the residential winter wastewater base from four billing cycles, December through March. During the non-winter April-November period, the billed flow is generally the lower of the current water consumption and the customer's established winter average, limiting sewer charges for seasonal outdoor use. Bellevue, La Vista, Ralston, and other communities can set different sewer charges.
- Meter reading
- M.U.D. bills monthly and uses actual meter readings when available, with estimated readings based on account history when a read cannot be obtained. The account portal provides usage and billing information, and (402) 504-7008 is a 24-hour meter-reading hotline. The current public pages do not claim universal AMI hourly transmission for every premise; the 2026 price book instead identifies ERT-equipped meters and a $38 monthly manual-read fee for customers who elect not to have an ERT. Meter installation and ERT pricing are listed by size, and customers should use the portal or call customer service to confirm whether their premise has remote reading and what data frequency is available.
- New-account deposit
- M.U.D.'s current public rules do not display one universal 2026 residential deposit dollar amount, but they provide several waiver paths: a previous customer's satisfactory M.U.D. history, a current customer's good history, a utility letter of credit, a co-signer who is a current M.U.D. customer with 24 months of excellent history, first-time homeowner status, or enrollment in recurring eCheck within 30 days of starting service. A residential deposit is refundable on request after 12 consecutive months of timely payments. Commercial customers may be required to provide cash, an irrevocable letter of credit, or a surety bond, with refund rules based on three years of timely payment. Confirm the premise-specific amount with M.U.D. before activation.
- Activation or transfer fee
- M.U.D.'s new-customer process requires a service request, identity/occupancy information, any required deposit, and a bill-payment setup; transfer and stop-service forms are available through the official website. The current public residential customer pages do not expose one universal 2026 activation or name-transfer fee. The Billing Price Book lists $15 for a move-in where service is already on, $106 for a regular turn-on requiring a meter read, $135 for priority service, and $85 for next-day residential restoration after a nonpayment shutoff. Customers should call (402) 554-6666 to distinguish a move-in/transfer charge from a field turn-on and confirm the exact amount before scheduling.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
Nebraska
69%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Metropolitan Utilities District (M.U.D.) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- dhhs-access-neb-menu.ne.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.