Delinquency research · dataset 2026.08
Shut-off and delinquency information for Truckee Meadows Water Authority (TMWA)
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The exact residential grace interval is established by the due date printed on the monthly bill and the effective TMWA rules; TMWA's current 2026 rate sheet states that a 5% late charge applies to any amount in arrears from previous billings. The official public pages reviewed do not state one universal calendar-day grace period for every residential account.
- Late-fee rules
- The current TMWA 2026 residential rate sheet lists a late charge of 5% of any amount in arrears from previous billings. This is separate from the 1.5% Regional Water Management Fee, any Reno/Sparks right-of-way toll, retail payment-provider fees, and any returned-payment or service charges authorized by the applicable rate schedule.
- Shut-off timeline
- The bill's printed due and past-due dates control the customer's account. TMWA's public current pages encourage customers to contact Customer Service promptly for a payment arrangement designed to prevent service interruption. Historical official TMWA collection materials describe a 10-day delinquent notice followed by a 48-hour notice for accounts eligible for disconnect, but the current public pages do not publish a single updated day-by-day residential shutoff schedule; customers should rely on the dated notice mailed to the account.
- Warning and notice protocol
- TMWA uses delinquency notices and has historically described a 10-day notice followed by a 48-hour shutoff notice before eligible accounts are disconnected. The current account and billing pages emphasize payment arrangements and direct customers to call 775-834-8080 before service interruption. The current materials do not identify an SMS keyword, door-hanger protocol, or guaranteed automated-call sequence for residential delinquency notices.
- Reconnection costs
- TMWA's Rule 3 says restoration after termination is subject to the service charges in its current Service Charge rate schedule. For customer-requested plumbing repair turn-off/turn-on, TMWA's FAQ lists $25 during business hours and $50 during non-business hours; delinquency reconnection charges can differ and should be confirmed with Customer Service. TMWA endeavors to restore during regular working hours and is not obligated to make an after-hours reconnection unless an emergency exists.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
Nevada
36%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Truckee Meadows Water Authority (TMWA) public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.