Payment channels

Pay New Jersey-American Water Company, Inc.

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as MyWater / Paymentus for bill-pay transactions. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-855-748-6066, available 24/7 for payment by Visa, Mastercard, Discover, American Express, or electronic check.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

New Jersey American Water uses MyWater for account management and lets customers maintain phone, text, and email emergency-alert preferences. The reviewed official materials do not publish a text-to-pay keyword or SMS payment enrollment flow; customers should register at MyWater and use the portal or 1-855-748-6066 for the payment itself.

Mail-in address

New Jersey American Water, P.O. Box 371331, Pittsburgh, PA 15250-7331. Include the payment stub, do not send cash, and do not use staples or paper clips.

Counters, drop boxes, and office hours

New Jersey American Water accepts in-person payments at authorized payment locations across the state using the barcode on the customer bill. The official billing page directs customers to its payment-location finder; specific stores, hours, accepted instruments, and same-day posting depend on the selected authorized location. Routine customer-service representatives are available Monday-Friday, 7:00 a.m.-7:00 p.m.; emergencies and self-service are available 24/7 at 1-800-272-1325.

Accepted digital instruments

What you can use online

MyWater and the American Water payment service accept Visa, Mastercard, Discover, American Express, bank-account electronic check, and automatic bank-account or card payments. The reviewed New Jersey materials do not state Apple Pay or Google Pay support.

2026 transaction pricing

Convenience fees

A $1.95 transaction fee may apply to one-time credit/debit-card or phone payments through the payment partner; one-time bank-account payment and e-check through MyWater are described as free. Fee treatment can vary by channel and account enrollment.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by New Jersey-American Water Company, Inc. and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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