Delinquency research · dataset 2026.08
Shut-off and delinquency information for New Jersey-American Water Company, Inc.
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Residential customers should not be assessed a late-payment charge under New Jersey customer-protection materials. Bills list a due date, and the tariff states valid bills are due 15 days from the postmark for the applicable schedule; nonresidential tariff language allows a late charge beginning on the 26th day.
- Late-fee rules
- The tariff states that a nonresidential customer may be assessed a 0.35% late charge on the 26th day on unpaid billed amounts, while New Jersey residential customer-rights materials state that residential customers should not be assessed a late-payment charge. Returned checks or direct debits incur the handling fee listed in the current tariff.
- Shut-off timeline
- The exact calendar progression is governed by the New Jersey Board of Public Utilities customer-protection rules and the applicable tariff, with written past-due and discontinuance notices required before service termination. The reviewed statewide pages do not publish one universal day count because account status, service area, medical protections, payment arrangements, and residential protections can alter the schedule.
- Warning and notice protocol
- New Jersey American Water uses bill messages, written past-due and shut-off notices, and customer contact preferences maintained in MyWater. Its emergency-alert system can send phone, text, or email notifications for water emergencies; customers with medical needs can use the Medical Need Certification process, and NJ BPU protections govern nonpayment discontinuance.
- Reconnection costs
- The tariff requires restoration after all discontinuance conditions are corrected and payment is received, generally within 12 hours; standard reconnection charges are listed in the applicable P-2 or 9-A schedule. Restoration outside normal business hours is subject to a $100 Emergency Reconnection charge. The exact standard-hours charge is service-schedule-specific.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
New Jersey
30%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- New Jersey-American Water Company, Inc. public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.