New Jersey-American Water Company, Inc.
Multiple New Jersey municipalities and service areas statewide, including Camden, Newark-area communities, Monmouth, Middlesex, Somerset, Union, Ocean, Atlantic, and other listed company territories
Population reference
Approximately 2.9 million people across New Jersey, or about one in three New Jersey residents, through numerous regulated water and wastewater service areas.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly for ordinary residential and commercial service, based on regular monthly meter readings. Certain service-area tariff schedules permit quarterly billing or flat wastewater billing, and the current tariff says some special schedules may be monthly or quarterly; the customer’s service-area rate schedule and bill control.
- Rate structure
- BPU-regulated fixed monthly meter charge plus uniform per-gallon volumetric pricing within each service area, with multiple pass-through and infrastructure surcharges. The July 27, 2026 tariff lists service-area schedules rather than one statewide residential rate. For example, a general schedule lists a 5/8-inch fixed charge of $22.65 and non-exempt water usage at $8.8724 per 1,000 gallons, while other areas have different fixed charges, allowances, flat rates, purchased-water adjustments, lead-service-line, special-program, RESIC, and DSIC charges. All bills are subject to the applicable local schedule and tax/exemption status.
- Wastewater and sewer calculation
- Where New Jersey American Water provides wastewater, the tariff generally assumes wastewater volume equals the water-meter registration, but service-area schedules differ. Ocean City, for example, uses a minimum service charge based on prior July–September summer-quarter consumption, with a minimum annual wastewater volume of 7,480 gallons and separate volumetric rates. Other areas use fixed plus volumetric metered charges, flat residential charges, or purchased-wastewater treatment adjustments. The current company page explains that PSTAC applies in Ocean City, Lakewood, Adelphia, Elk Township, and Somerville because the company pays local treatment authorities and recovers those costs through the customer surcharge. Customers with private wells may be required to install a water meter at the owner’s cost for wastewater billing.
- Meter reading
- New Jersey American Water bills ordinary customers monthly from regular monthly meter readings, with some service-area schedules allowing quarterly billing. The tariff states that the company owns and supplies meters and related encoders, radio transmitters, meter pits, or other devices designed for efficient reads; meters are generally located outside in meter pits or vaults. Current bill materials distinguish actual readings from estimates and show usage history, while the company’s leak program uses EchoShoreDX acoustic sensors for distribution leak detection. The reviewed statewide tariff does not promise one universal hourly AMI interval or vendor for every customer, so the reliable customer-facing schedule is regular monthly reading with estimates when access is unavailable.
- New-account deposit
- New Jersey’s tariff does not state one universal startup deposit amount. A deposit may be required after the customer receives notice of credit-establishment methods and fails to establish satisfactory credit; deposit amounts are determined under N.J.A.C. 14:3-3.4 and the applicable rate schedule. The utility must provide a receipt, return the deposit with simple interest once satisfactory credit is established, and allow the customer to receive the refund by check or account credit. Customers in default may be required to furnish or increase a deposit, but service cannot be discontinued solely for failure to make that deposit without proper notice.
- Activation or transfer fee
- The standard residential account activation or ordinary name-transfer fee is not published as one universal amount; fixed service charges are prorated when service is established or discontinued. New taps, service lines, meter vaults, extensions, special construction, and developer work are separately charged under the applicable tariff or actual-cost schedule. Customers are responsible for charges until they notify the company of a change of ownership or occupancy and the company obtains a final reading; the tariff says the company will arrange a final reading and billing after receiving notice.
Context, not a score
How documentation coverage compares
This profile
86%
overview fields with research notes
New Jersey
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
6 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
86%
Details not confirmed in the reviewed public material
- Residential cost reference
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- New Jersey-American Water Company, Inc. public website ↗
Provider-controlled destination used to confirm current customer instructions.
- sharesnation.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- dcaid.dca.nj.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.