Delinquency research · dataset 2026.08
Shut-off and delinquency information for New Jersey-American Water Company, Inc.
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 20 days from the bill’s postmark date or electronic-transmission date under the general tariff, although certain service-area schedules specify 15 days. The bill must list the controlling due date. After the applicable due date, the company must provide at least 10 days’ written notice before residential discontinuance; the customer’s specific schedule and New Jersey BPU rules control.
- Late-fee rules
- The general tariff permits a 0.35% late charge for nonresidential customers on the 26th day after the applicable payment terms; state, county, and municipal government entities are excluded. Residential customers are governed primarily by the due-date, notice, deferred-payment, and BPU consumer-protection rules rather than that nonresidential charge. A dishonored check or direct debit is subject to a $15 handling charge under the current P-2 miscellaneous-service schedule, and payments after a bad-check event must be made with guaranteed funds for the period specified by the tariff.
- Shut-off timeline
- For a monthly bill, if the customer is more than 20 days delinquent, the company may discontinue service after giving 10 days’ written notice of disconnection. Residential service cannot ordinarily be involuntarily disconnected except Monday–Thursday from 8:00 a.m. to 4:00 p.m.; no Friday, weekend, day-before-State-holiday, or State-holiday shutoffs are allowed absent a safety emergency. Medical-emergency protections can prevent residential shutoff for up to 90 days when the customer supplies reasonable inability-to-pay proof and a licensed medical professional’s written statement. Landlord/tenant cases require additional 30-day notices and tenant continuation procedures.
- Warning and notice protocol
- The discontinuance notice must be a separate first-class mailing apart from the bill and must provide at least 10 days before the proposed termination after the account meets the delinquency threshold. Residential customers may request that notice be sent to a designated third party; the company also provides copies of reminders, past-due notices, and shutoff notices to an authorized third party on request. Landlord/tenant premises receive additional written, posted, or hand-delivered 30-day notice procedures, and tenants may request continued service in their own name with a valid lease. The public tariff does not require a colored paper or text keyword, but it gives detailed mail, health-authority, medical-emergency, and time-of-day protections.
- Reconnection costs
- The current P-2 tariff charges $28 for normal-hours resumption of service, with normal hours Monday–Friday 8:00 a.m.–6:00 p.m. and Saturday 8:00 a.m.–2:00 p.m., excluding New Jersey State holidays. After-hours restoration is $100, and the tariff states that service is to be restored within 12 hours after proper application, correction of the cause, and notice of payment. If the service was physically disconnected or the wastewater lateral plugged, the customer must also pay the company’s actual reconnection cost or $350, whichever is greater; unauthorized self-reconnection can lead to additional $500-or-actual-cost charges and theft-of-service consequences.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
New Jersey
30%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- New Jersey-American Water Company, Inc. public website ↗
Provider-controlled destination used to confirm current customer instructions.
- sharesnation.org reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- dcaid.dca.nj.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.