Payment channels

Pay Monroe County Water Authority (MCWA)

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as ACI/Speedpay for MCWA online and guest payments.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. MCWA's reviewed payment page confirms online and guest payment but does not expose a dedicated IVR number. Customer service is 585-442-7200.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed MCWA billing pages do not publish a text-to-pay keyword or SMS enrollment sequence.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed billing page directs customers to the remittance address on the bill, which varies by account and payment stub.

Counters, drop boxes, and office hours

MCWA's reviewed billing page identifies its administrative/customer-service office at 475 Norris Drive, Rochester, NY 14610, with customer-service hours Monday-Friday 8:30 a.m.-4:30 p.m. It does not publish a complete current cashier/drop-box list or all accepted counter instruments on that page; confirm before visiting.

Accepted digital instruments

What you can use online

The MCWA portal accepts online payments and the ACI/Speedpay guest channel; exact card and bank-account instruments are shown during checkout. The page also supports account history, consumption, meter-read entry, and start/stop requests.

2026 transaction pricing

Convenience fees

$1.45 per transaction for both the secure MCWA customer portal and the ACI/Speedpay one-time guest payment, according to the current billing page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Monroe County Water Authority (MCWA) and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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