Public Water Authority
Monroe County Water Authority (MCWA)
Serving Monroe County and Rochester-area suburbs
Population served
525,262 people (EPA SDWIS PWS ID NY2701047; 2026 active CWS record).
State system code
FIPS 36
Billing frequency
A dedicated this detail was not publicly posted. MCWA's public page provides billing and meter information but does not state one cadence for every account class and route.
Provider briefing
How this utility’s billing works
Monroe County Water Authority (MCWA) operates as a public water authority serving Monroe County and Rochester-area suburbs. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered public-authority water rates; the current rate schedule is account and meter dependent. The reviewed billing page does not expose a single residential tier table in its text.. Bills are generated a dedicated this detail was not publicly posted. mcwa's public page provides billing and meter information but does not state one cadence for every account class and route., and a typical residential cost reference is A dedicated this detail was not publicly posted. The reviewed current MCWA page does not expose a single 5,000-7,000 gallon household total.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
MCWA is the water authority and wastewater service may be supplied or billed by a municipality or separate sewer provider. The reviewed page does not establish a universal sewer percentage or winter-average formula.
Meter and infrastructure notes
MCWA's customer portal lets customers view consumption history and enter meter reads. The reviewed pages do not identify a universal AMI/AMR technology or hourly transmission schedule for every account.
Emergency water support
Report a leak or water emergency
585-442-2009 for after-hours emergencies; general customer service is 585-442-7200, Monday-Friday 8:30 a.m.-4:30 p.m. MCWA states staff are available around the clock for water-related concerns.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Monroe County and Rochester-area suburbs
Monroe County Water Authority (MCWA) is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.