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Payment research · dataset 2026.08

Payment options for New York City Department of Environmental Protection – Bureau of Customer Services / NYC Water Board

This page identifies provider-specific public payment information without accepting payments or asking for account credentials.

Provider-published destination

Official online route identified

Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.

Continue to provider-published portal ↗

Provider-specific findings

Payment research for this provider

The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.

Payment platform
Paymentus — the DEP payment instructions identify Paymentus Originator ID 1020401225 for corporate customers’ bank debit blocks; the official QuickPay and My DEP payment workflow is operated through that Paymentus-backed service.
Phone payment number
866-622-8292, available 24 hours a day, 7 days a week. The automated service accepts checking-account, credit-card, and debit-card payments; checking or savings-account payments have no Water Board convenience fee.
Mail-in payment address
NYC Water Board; P.O. Box 11863; Newark, NJ 07101-8163. Customers should use the return envelope, make checks or money orders payable to NYC Water Board, and enclose the bill stub. For a delinquency already in the shut-off process, DEP separately instructs customers to send checks or money orders to 59-17 Junction Blvd., 13th Floor, Collections Unit, Elmhurst, NY 11373.
In-person payment
DEP accepts check or money-order payments at any Borough Office, Monday through Friday from 9:00 a.m. to 5:00 p.m.; customers may use any borough office regardless of residence. Locations are Bronx, 1932 Arthur Avenue, 6th Floor; Brooklyn, 345 Adams Street, 9th Floor; Manhattan, 55 West 125th Street, 9th Floor; Queens, 59-17 Junction Blvd., 9th Floor; and Staten Island, 60 Bay Street, 6th Floor. NYC Department of Finance Business Centers also accept cash, check, or money order; the City’s current payment page links to the Finance Department for the current center list and hours. The reviewed current pages do not publish a separate DEP drop-box list or a card-acceptance rule for Borough Office counters.
Digital payment methods
Online and automated-phone payments accept Visa, Mastercard, Discover, and American Express credit or debit cards, with a checking or savings account available through the phone service and My DEP/QuickPay bank-debit workflow. The Water Board does not charge its convenience fee for checking or savings-account payments. Apple Pay, Google Pay, PayPal, Venmo, and other digital wallets are not listed by the current DEP payment instructions and therefore are not verified.
Online convenience fees
2.25% of the transaction for online or phone credit/debit-card payments. Payments made with a checking or savings account are identified by DEP as having no Water Board convenience fee.

Directory comparison

Payment-information visibility

MeasureThis providerNew YorkNational index
Usable payment URL identifiedYes73%73%
Fee or no-fee amount disclosedYes16%15%
Payment fields documented7 of 8——

This comparison measures directory documentation, not payment quality, cost, or provider performance.

Research record

Broad public detail found

7 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.

Documented

88%

Details not confirmed in the reviewed public material

  • Pay-by-text

“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.

Primary verification routes

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