New York City Department of Environmental Protection – Bureau of Customer Services / NYC Water Board
New York City’s five boroughs (Bronx, Kings/Brooklyn, New York/Manhattan, Queens, and Richmond/Staten Island), with the Catskill-Delaware supply system also serving connected upstate facilities
Population reference
8,271,000 people (New York State public water-supply registry; PWS ID NY7003493, New York City System, community water system)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Quarterly for most customers with small properties and metered usage. DEP’s FAQ says water meters are read once every four hours by automated meter reading devices, while bills are generated once every three months for most customers. Larger residential buildings may participate in the Multi-Family Conservation Program, which uses a flat per-unit annual charge rather than ordinary quarterly metered billing.
- Rate structure
- Metered consumption priced in hundred-cubic-foot (HCF) units, where 1 HCF equals 748 gallons, with sewer billed as a percentage of the water charge; a separate flat per-dwelling-unit Multi-Family Conservation Program exists for eligible larger buildings. The NYC Water Board’s current rate table lists FY2027 (July 1, 2026–June 30, 2027) water at $5.35 per 100 cubic feet, sewer at 159% of water ($8.51), and combined water/sewer at $13.86 per HCF. The DEP summary page currently displays $13.50 for combined charges, so the final Water Board rate table is retained as the authoritative current schedule in this record.
- Residential cost reference
- Approximately $93–$130 per month for water and sewer for a metered single-family property using 5,000–7,000 gallons in a month, calculated at the FY2027 combined rate of $13.86 per 748 gallons and excluding any separate service-line protection, penalties, or other account charges. DEP’s FY2026 rate proposal described a typical single-family annual bill based on 70,000 gallons; actual charges depend on HCF rounding, the bill period, estimated versus actual reads, and property classification.
- Wastewater and sewer calculation
- For ordinary metered accounts, DEP measures water consumption between the prior and current meter readings, converts cubic feet into 100-cubic-foot units, and applies the Water Board’s sewer rate of 159% of the water rate. At the current FY2027 schedule, $5.35 water plus $8.51 sewer equals $13.86 combined per HCF. There is no standard winter-average calculation for the ordinary metered account described by DEP; eligible larger residential properties may instead use the Multi-Family Conservation Program’s flat per-unit annual charge.
- Meter reading
- NYC uses Automated Meter Reading (AMR) devices attached to water meters; the devices transmit readings to DEP’s computerized billing system up to four times per day, while the billing FAQ describes reads once every four hours. Most small properties are billed quarterly from metered HCF consumption, and an estimated bill may be generated from historical usage when a signal is unavailable. DEP is upgrading more than 600,000 AMR devices citywide to improve reliability and real-time consumption information; current Water Board materials state that hundreds of thousands have been replaced and another large deployment is underway. Customers can view daily, weekly, monthly, and yearly usage through My DEP Account and submit a meter reading by calling 718-595-7000 up to seven calendar days before the next bill date when eligible.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
New York
40%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- New-account deposit
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- New York City Department of Environmental Protection – Bureau of Customer Services / NYC Water Board public website ↗
Provider-controlled destination used to confirm current customer instructions.
- a826-umax.dep.nyc.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- nyc.gov reference ↗
Public URL preserved in the compiled record. Confirm its publisher, date, and applicability before relying on it.
- EPA SDWIS / ECHO lookup (NY7003493) ↗
Search the federal drinking-water database using public water system ID NY7003493.