Payment channels

Pay Town of Tonawanda Water Department

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as Tyler Technologies Municipal Online Services. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

833-899-6776, the payment telephone number published on the Town's new Municipal Online Services landing page; billing and office questions are handled at (716) 877-8800.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The Town's current Tyler portal publishes online, scheduled, phone, and in-person card payment but no text-to-pay keyword or SMS enrollment procedure.

Mail-in address

Town of Tonawanda Clerk, Municipal Building Room 14, 2919 Delaware Avenue, Kenmore, NY 14217-2390. Customers should use the mailing instructions and account number printed on the current water bill.

Counters, drop boxes, and office hours

Municipal Building Room 14, 2919 Delaware Avenue, Kenmore, NY 14217, Monday through Friday 8:30 a.m.–4:00 p.m., except holidays; the Town's service listing also reports a 24-hour drop box on the Delaware Avenue side. The Tyler portal states that in-person credit-card payment is available. Check or cash acceptance and any counter restrictions should be confirmed with the Clerk at (716) 877-8800.

Accepted digital instruments

What you can use online

The Tyler portal accepts Visa, Mastercard, Discover, American Express, and eCheck. It supports quick pay without login, registered-account payments, scheduled future payments, multiple accounts, and a phone payment at 833-899-6776.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The current Town utility portal lists accepted instruments but does not expose a 2026 card or eCheck convenience-fee amount in the accessible page.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Town of Tonawanda Water Department and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →