Municipal Department
Town of Tonawanda Water Department
Serving Town of Tonawanda, excluding the Village of Kenmore where municipal code states otherwise
Population served
72,571 people from the EPA queue estimate; the Town's official service-line notice states that its water system serves more than 70,000 residents and has about 23,821 service-line connections.
State system code
FIPS 36
Billing frequency
Three-month billing cycles as determined by the Water Office. Customers whose usage exceeds 1,000 gallons or more per day are billed monthly under Town Code §212-33.
Provider briefing
How this utility’s billing works
Town of Tonawanda Water Department operates as a municipal department serving Town of Tonawanda, excluding the Village of Kenmore where municipal code states otherwise. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Metered consumption with a monthly minimum/rate schedule established by Town Board action; exact 2026 dollar rates were not rendered in the accessible public code page. The meter quantity is normally conclusive, with average-based estimates permitted when a reading cannot be obtained or a meter is defective.. Bills are generated three-month billing cycles as determined by the water office. customers whose usage exceeds 1,000 gallons or more per day are billed monthly under town code §212-33., and a typical residential cost reference is A dedicated this detail was not publicly posted. The accessible current Town billing portal and code page expose billing frequency and late/leak rules but not the complete 2026 rate table required to calculate a reliable 5,000–7,000-gallon monthly estimate.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The reviewed Town water code addresses water charges and does not publish a separate household sewer formula in the accessible billing section. Water bills are based on the metered quantity; customers should confirm whether any sewer, drainage, or county charge is billed separately by the Town or another provider.
Meter and infrastructure notes
The Town code recognizes remote-read boxes and metered service. The official water-quality initiative notice reports approximately 23,821 service lines and service-line inventory work, but the reviewed public pages do not identify the installed meter manufacturer, AMR/AMI transmission interval, or universal read schedule beyond the three-month billing cycle.
Emergency water support
Report a leak or water emergency
A dedicated this detail was not publicly posted. The reviewed official billing and water-code pages do not publish a dedicated 24/7 water-main emergency number. For billing/service routing call (716) 877-8800 during office hours; immediate hazards should be reported to 911.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Town of Tonawanda, excluding the Village of Kenmore where municipal code states otherwise
Town of Tonawanda Water Department is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.