Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Concord Customer Care - Water and Sewer Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- 25 days from the bill date; payment must be received by 2:00 p.m. on the 25th day to avoid past-due status. The account is disconnected on the 45th day from the bill date.
- Late-fee rules
- A utility late fee of 1.5% is charged on all unpaid balances, including new payment arrangements. A returned check carries a $25 NSF fee; the City sends a letter giving seven business days to arrange repayment, after which the account may enter cutoff status and incur a $50 administrative fee.
- Shut-off timeline
- Bills are due upon receipt and become past due after 2:00 p.m. on day 25. A past-due account is disconnected on day 45 from the bill date. The FY26 schedule lists a $50 non-payment administration fee during Monday-Friday 8:00 a.m.-4:00 p.m. and $100 after 4:00 p.m., weekends, or holidays; accounts placed on the cutoff list incur the fee even if disconnection has not yet occurred.
- Warning and notice protocol
- The City publishes the day-25 past-due and day-45 cutoff rules and advises customers to contact Customer Care before disconnection for payment arrangements. Partial payments are applied in a stated order beginning with stormwater and commercial waste, then sewer, water, and electricity, leaving remaining past-due services exposed to cutoff. The reviewed pages do not document a separate automated-call/text or door-hanger cadence.
- Reconnection costs
- Non-payment administration fee is $50 during business hours and $100 after 4:00 p.m., weekends, and holidays. Same-day residential connection/transfer is free Monday-Friday 8:00 a.m.-3:00 p.m. and $100 from 3:01-5:00 p.m.; no regular connection is offered after hours, weekends, or holidays. Disconnection for nonpayment also requires the applicable deposit schedule.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Concord Customer Care - Water and Sewer Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.