Municipal Department
City of Concord Customer Care - Water and Sewer Utilities
Serving Concord and the City of Concord utility service area
Population served
120,548
State system code
FIPS 37
Billing frequency
Monthly utility billing. Concord says utility bills are mailed on the 10th, 20th, or 30th of the month depending on the account cycle.
Provider briefing
How this utility’s billing works
City of Concord Customer Care - Water and Sewer Utilities operates as a municipal department serving Concord and the City of Concord utility service area. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as The current FY26 fee schedule directs customers to the adopted Fees & Charges Schedule for basic water and sewer rates, but the accessible text reviewed here does not reproduce the full residential volumetric table. The utility is metered and billed with separate water, sewer, stormwater, waste, and electric components; the record does not invent a 2026 tier table that was not exposed.. Bills are generated monthly utility billing. concord says utility bills are mailed on the 10th, 20th, or 30th of the month depending on the account cycle., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a reliable 2026 water/sewer total because the accessible current fee-schedule text did not expose the complete residential base and volumetric rate table. Concord's customer-care pages direct customers to the adopted FY26 Fees & Charges Schedule for the current basic rates.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Concord bills water and sewer as separate utility components on the monthly city statement. The reviewed public pages do not expose the full 2026 residential sewer formula, winter averaging method, or any flat-percentage tie to water intake.
Meter and infrastructure notes
The reviewed Concord pages confirm metered water billing but do not identify the current meter vendor, AMI/AMR transmission method, or routine reading interval. Customers can compare usage through the utility account and report high-bill/leak conditions through the Water Loss Protection Plan.
Emergency water support
Report a leak or water emergency
(704) 920-5555; Concord states this number reports water or electric outages 24/7. General Customer Care is staffed weekdays 7:30 a.m.-5:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Concord and the City of Concord utility service area
City of Concord Customer Care - Water and Sewer Utilities is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.