Payment research · dataset 2026.08
Payment options for City of Durham Department of Water Management
This page identifies provider-specific public payment information without accepting payments or asking for account credentials.
Provider-published destination
Official online route identified
Confirm the utility name, service address, balance, processing date, funding method, and final fee on the external page before submitting. US Water Bill Pay cannot see or post the transaction.
Continue to provider-published portal ↗Provider-specific findings
Payment research for this provider
The compiled notes distinguish confirmed channels from details the public material did not expose. Fields containing only an unavailable-information marker are grouped in the research record below.
- Payment platform
- InfoSend customer billing/payment enrollment is identified on the current Durham billing page; the city’s third-party bill vendor handles printed and mailed statements.
- Phone payment number
- 919-560-1200 for Customer Billing and service emergencies; after-hours and weekend emergencies use 919-560-4344. The reviewed page does not expose a separate payment-only IVR number.
- In-person payment
- Durham Water Management is at 101 City Hall Plaza, Durham, NC 27701. The reviewed customer-billing page does not publish a complete current cashier/drop-box list and hours; confirm in-person payment methods with Customer Billing at 919-560-1200.
- Digital payment methods
- Durham uses InfoSend for account/payment enrollment and AutoPay. The current billing page discusses adding payment methods and specifically encourages ACH; the reviewed pages do not enumerate all cards or digital wallets.
Directory comparison
Payment-information visibility
| Measure | This provider | North Carolina | National index |
|---|---|---|---|
| Usable payment URL identified | Yes | 78% | 73% |
| Fee or no-fee amount disclosed | No | 9% | 15% |
| Payment fields documented | 5 of 8 | — | — |
This comparison measures directory documentation, not payment quality, cost, or provider performance.
Research record
Partial public detail found
5 of 8 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
63%
Details not confirmed in the reviewed public material
- Pay-by-text
- Mail-in payment address
- Online convenience fees
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Durham Department of Water Management public website ↗
Provider-controlled destination used to confirm current customer instructions.
- Provider-published payment destination ↗
External account or guest-payment route; verify the provider name before entering information.
- EPA SDWIS / ECHO lookup (NC0334010) ↗
Search the federal drinking-water database using public water system ID NC0334010.