Payment channels

Pay City of Durham Department of Water Management

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as InfoSend customer billing/payment enrollment is identified on the current Durham billing page; the city’s third-party bill vendor handles printed and mailed statements.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

919-560-1200 for Customer Billing and service emergencies; after-hours and weekend emergencies use 919-560-4344. The reviewed page does not expose a separate payment-only IVR number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. The reviewed Durham billing pages publish account, AutoPay, and payment-plan services but no text-to-pay keyword. Customers may receive account notices through the City/vendor system, but SMS is not described as a standalone payment authorization method.

Mail-in address

A dedicated this detail was not publicly posted. The reviewed accessible billing pages direct customers to the City’s current bill and online payment services but do not expose a single remittance address in the search text.

Counters, drop boxes, and office hours

Durham Water Management is at 101 City Hall Plaza, Durham, NC 27701. The reviewed customer-billing page does not publish a complete current cashier/drop-box list and hours; confirm in-person payment methods with Customer Billing at 919-560-1200.

Accepted digital instruments

What you can use online

Durham uses InfoSend for account/payment enrollment and AutoPay. The current billing page discusses adding payment methods and specifically encourages ACH; the reviewed pages do not enumerate all cards or digital wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. Durham announced a credit-card fee transition and encouraged customers to set up ACH by March 31, 2026, but the reviewed page does not expose the universal 2026 card-fee amount.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by City of Durham Department of Water Management and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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