City of Durham Department of Water Management
City of Durham
Population reference
333,490 people (EPA SDWIS PWS ID NC0334010-related 2026 active CWS queue entry).
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Bimonthly billing is reflected in Durham’s water and sewer policy materials; estimated-read districts are read on a rotating schedule, with four of 16 districts read each week.
- Rate structure
- Increasing tiered water usage rates per CCF plus fixed service charges, with separate sewer service and volume charges. FY2025-26 budget material lists water tiers of $2.66 for 0-2 CCF, $4.01 for over 2-5, $4.40 for over 5-8, $5.73 for over 8-15, and $8.59 above 15 CCF, subject to the current fee schedule.
- Wastewater and sewer calculation
- Durham bills sewer with a fixed monthly service charge and a per-CCF volume charge; FY2025-26 budget material lists a $11.29 monthly sewer service charge and $5.71 per CCF sewer volume charge. The reviewed pages do not describe a winter-average formula.
- Meter reading
- Durham divides the service area into 16 meter-reading districts and reads four districts each week. Data collectors drive routes and electronically collect readings from automated meters; staff review the data before billing. The system can generate estimated bills when meters are damaged, inaccessible, or not transmitting.
- New-account deposit
- Durham offers a Water Deposit Waiver form using a letter of credit showing at least one year of good payment history. After a nonpayment disconnection, a $50 deposit is required per disconnection up to a $200 account maximum. The reviewed pages do not state a universal startup deposit for every new account.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- Residential cost reference
- Activation or transfer fee
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Durham Department of Water Management public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NC0334010) ↗
Search the federal drinking-water database using public water system ID NC0334010.