Municipal Department
City of Durham Department of Water Management
Serving City of Durham
Population served
333,490 people (EPA SDWIS PWS ID NC0334010-related 2026 active CWS queue entry).
State system code
FIPS 37
Billing frequency
Bimonthly billing is reflected in Durham’s water and sewer policy materials; estimated-read districts are read on a rotating schedule, with four of 16 districts read each week.
Provider briefing
How this utility’s billing works
City of Durham Department of Water Management operates as a municipal department serving City of Durham. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Increasing tiered water usage rates per CCF plus fixed service charges, with separate sewer service and volume charges. FY2025-26 budget material lists water tiers of $2.66 for 0-2 CCF, $4.01 for over 2-5, $4.40 for over 5-8, $5.73 for over 8-15, and $8.59 above 15 CCF, subject to the current fee schedule.. Bills are generated bimonthly billing is reflected in durham’s water and sewer policy materials; estimated-read districts are read on a rotating schedule, with four of 16 districts read each week., and a typical residential cost reference is A dedicated this detail was not publicly posted. As a complete 2026 total because Durham’s bill depends on bimonthly tiered water, sewer service/volume, stormwater, and account charges. A 5,000-7,000 gallon monthly pattern equals roughly 13.4-18.7 CCF per bimonthly bill and spans multiple water tiers; use the City bill calculator for the account’s current schedule.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
Durham bills sewer with a fixed monthly service charge and a per-CCF volume charge; FY2025-26 budget material lists a $11.29 monthly sewer service charge and $5.71 per CCF sewer volume charge. The reviewed pages do not describe a winter-average formula.
Meter and infrastructure notes
Durham divides the service area into 16 meter-reading districts and reads four districts each week. Data collectors drive routes and electronically collect readings from automated meters; staff review the data before billing. The system can generate estimated bills when meters are damaged, inaccessible, or not transmitting.
Emergency water support
Report a leak or water emergency
919-560-1200 for service emergencies during regular contact and 919-560-4344 for after-hours/weekend emergencies. Durham also provides online forms for water main breaks and sewer overflows.
Official starting point
Choose the right next step
Reading this profile
A practical reference for City of Durham
City of Durham Department of Water Management is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.