Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Durham Department of Water Management
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Late-fee rules
- A $50 delinquency fee is identified in Durham’s public customer information for an account reaching the scheduled disconnect stage. Other late, returned-payment, and collection fees are governed by the current City fee schedule; the reviewed pages do not state a universal interest percentage.
- Shut-off timeline
- Durham offers a one-time payment-arrangement extension of 5, 10, or 15 days for eligible residential customers and monthly payment plans for larger balances. If payment is not made before the disconnect date, a $50 delinquency fee can apply and service may be disconnected; the reviewed pages do not give one universal day-count from the original due date.
- Warning and notice protocol
- The City provides a stated disconnect date and advises customers to contact Water Management before that date for an arrangement or Water Hardship Fund request. The reviewed pages do not identify a universal notice color, automated call sequence, SMS warning, or door-hanger procedure.
- Reconnection costs
- Durham’s fee schedule provides a $50 deposit after each nonpayment disconnection, up to a $200 total account deposit, and the customer must submit a reconnect request. The reviewed current pages do not expose a separate after-hours reconnection surcharge or guaranteed restoration interval.
Documentation context
4 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
4 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
80%
Details not confirmed in the reviewed public material
- Grace period
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- City of Durham Department of Water Management public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NC0334010) ↗
Search the federal drinking-water database using public water system ID NC0334010.