Notice and timing
How delinquency is handled
Grace period after the due date
There is no single universal grace period after the printed due date. Under the current rules, an account is delinquent when a bill is more than 30 days beyond its original billing date; the regular statement then provides a payment deadline for the delinquency notice. A $20 late-payment penalty applies after the due date following the second notice, and another $20 applies one week later.
Late-fee calculation
Greensboro Code §29-56 requires written notice naming the payment deadline. If a water/sewer-inclusive account remains unpaid by that deadline, a $20 late-payment penalty is charged; one week after that $20 penalty, a second $20 penalty is charged. Accounts without water or sewer service use a $15 penalty instead. The City may waive late fees for accounts meeting eligible community-assistance requirements, and returned checks add a $25 processing charge under the City's utility-payment instructions.
Disconnection timeline
The current rules describe a bill-based progression rather than a fixed calendar after the printed due date: once a balance is more than 30 days past the original billing date, the customer is delinquent; the normal monthly statement provides written notice and a final pay-by date; if the full past-due amount, penalties, and delinquent fees are not paid by the day after that named date, water may be cut off at any time. Once shut off, all past-due amounts and penalties must be paid before restoration. After water has been off for three days at an occupied premises, the meter may be removed and a $40 meter-take-out charge imposed.