Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Greensboro Water Resources Department
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- There is no single universal grace period after the printed due date. Under the current rules, an account is delinquent when a bill is more than 30 days beyond its original billing date; the regular statement then provides a payment deadline for the delinquency notice. A $20 late-payment penalty applies after the due date following the second notice, and another $20 applies one week later.
- Late-fee rules
- Greensboro Code §29-56 requires written notice naming the payment deadline. If a water/sewer-inclusive account remains unpaid by that deadline, a $20 late-payment penalty is charged; one week after that $20 penalty, a second $20 penalty is charged. Accounts without water or sewer service use a $15 penalty instead. The City may waive late fees for accounts meeting eligible community-assistance requirements, and returned checks add a $25 processing charge under the City's utility-payment instructions.
- Shut-off timeline
- The current rules describe a bill-based progression rather than a fixed calendar after the printed due date: once a balance is more than 30 days past the original billing date, the customer is delinquent; the normal monthly statement provides written notice and a final pay-by date; if the full past-due amount, penalties, and delinquent fees are not paid by the day after that named date, water may be cut off at any time. Once shut off, all past-due amounts and penalties must be paid before restoration. After water has been off for three days at an occupied premises, the meter may be removed and a $40 meter-take-out charge imposed.
- Warning and notice protocol
- The City places delinquency and proposed-discontinuance language on the normal monthly utility statement, including the amount past due, penalties/payment instructions, the proposed payment deadline, and the right to request a hearing before that deadline. The City provides examples of regular and delinquent statements; its longstanding delinquency format uses a distinct delinquency statement/pink notice for past-due accounts. Returned-check accounts receive mailed written notice that service may terminate without further notice. Customers can call 336-373-CITY for payment arrangements, including a short promise-to-pay or installment repayment over up to six months.
- Reconnection costs
- After a delinquency shutoff, the customer must pay the past-due balance, penalties, and delinquent fees; the published miscellaneous schedule lists a $15 application/cut-on fee and a $40 meter-take-out fee if the meter was removed after three days. The current payment page directs shut-off customers to pay in person 8:00 a.m.–5:00 p.m. weekdays. No separate after-hours delinquency reconnection tariff is published; after-hours restoration pricing is therefore not publicly documented.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Greensboro Water Resources Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.