City of Greensboro Water Resources Department
Greensboro and selected neighboring communities in Guilford County
Population reference
Nearly 320,000 people/customers; the City's Water Resources facts identify approximately 109,033 total water customer accounts and 318,529 people served, with service extending to Greensboro and some neighboring communities.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly or quarterly, depending on the account's assigned billing cycle; customers cannot change the assigned billing cycle. Bills are generated as City Services Billing Statements.
- Rate structure
- Increasing block tiers inside the city for residential water, with a monthly 5/8-inch water billing-and-availability fee of $6.57 and 2026 volume prices of $3.56 per 748-gallon unit for the first 3 units, $5.13 for units 4–10, $6.46 for units 11–20, and $8.92 for units above 20. Outside-city residential accounts have higher increasing blocks: $8.92, $12.87, $16.03, and $22.34 per unit. One unit is 748 gallons; sewer volume is uniform inside the city and separate outside-city tiers apply.
- Residential cost reference
- For a 5/8-inch inside-city residential account under rates effective July 1, 2026, 5,000 gallons is approximately $80.13 for water plus sewer before stormwater, household-hazardous-waste, solid-waste, taxes, or other statement charges; 7,000 gallons is approximately $109.09 on the same basis. These calculations use 748 gallons per unit, the $6.57 water base, $5.88 sewer base, the increasing water tiers, and $5.70 per sewer unit.
- Wastewater and sewer calculation
- Inside-city residential sewer is billed monthly from metered water consumption: a 5/8-inch sewer billing-and-availability fee of $5.88 plus $5.70 for every 748-gallon unit. Thus sewer is tied to the property's water meter/use rather than a published winter average, with no current citywide winter-averaging formula shown on the rate page. Outside-city residential sewer uses a $14.84 5/8-inch base and $14.10 per unit. The statement may also include separate stormwater and other municipal charges.
- Meter reading
- Greensboro began transitioning to advanced metering infrastructure in 2021 and launched GSO WaterWise in 2025. The AMI meters remotely collect water-use data in real time, support leak/high-use alerts, and provide customers with 24-hour usage access; the City moved from drive-by AMR installed in 2006 to wireless AMI, with a few exceptions handled through alternate reading methods. The current pages do not identify one universal meter manufacturer or promise a fixed hourly customer-data interval, although real-time collection and portal alerts are advertised.
- New-account deposit
- Starting water/sewer service requires two forms of identification, a deposit, and a service fee before connection. For residential tenants, the current City customer-service page states the combined deposit and service fee is $165; the code's miscellaneous schedule separately lists a $150 residential-tenant water deposit. Deposits are generally applied to the tenant's final bill when service ends, with any remaining credit refunded to the forwarding address; landlords can submit a CIS form to waive the $15 service fee. Commercial deposits vary by customer/use and can be at least $200 under the rules; no universal credit-check waiver is published.
- Activation or transfer fee
- The current customer-service page identifies a $15 service fee within the $165 residential-tenant startup total; the service fee may be waived for landlords who complete the CIS form. Service will not be connected until the deposit and service charge are received. The ordinary transfer/new-account fee varies by customer type; system-development, connection, meter, and other construction charges are separate and can be substantial for new development.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Greensboro Water Resources Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.