Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of High Point Public Services - Water and Sewer Utilities
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- A bill becomes delinquent 21 days after the billing date. The City sends a reminder notice stating the amount due and scheduled disconnect date.
- Late-fee rules
- If payment is not received by the Past Due After date on the reminder notice, a $5.00 late-payment fee per address is added. A $40 fee per trip is added if the City visits the address or cuts off service; the current fee schedule states late payment is as defined on the bill.
- Shut-off timeline
- The bill is due when received, becomes delinquent after 21 days, and a reminder notice provides a scheduled disconnect date. If payment is not received by close of business on the reminder's Past Due After date, the City may cut off water and other utility services, add the $5 late fee, and charge a field-trip fee; full payment is required for reconnection.
- Warning and notice protocol
- High Point sends a written reminder notice showing the amount due and scheduled disconnect date and states that staff also try to call customers. Customers can request a short due-date extension to keep the account in good standing. Reminder notices warn that the $5 late fee and service interruption follow if payment is not made by the stated date.
- Reconnection costs
- The current High Point fee schedule lists a normal weekday service fee of $40 or actual cost and an after-7:00 p.m., weekend, or City-holiday service fee of $75. It also lists a $25 initial water service connection fee and an actual-cost extraordinary disconnect/reconnect charge; the precise delinquent cut-on fee should be confirmed on the account notice.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of High Point Public Services - Water and Sewer Utilities public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.