Delinquency research · dataset 2026.08
Shut-off and delinquency information for City of Raleigh Water
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Raleigh bills are due 20 days from the bill date. A $5 late charge is applied to any account with a past-due balance when payment was not received by the due date. A past-due account may also be subject to water or wastewater disconnection; a service-disconnection notice is a courtesy notice, and a door hanger may be left when a field trip has been made for nonpayment.
- Late-fee rules
- Raleigh applies a fixed $5 late charge each month when payment is not received on or before the due date. A delinquent account that is past due and has been disconnected or received a hang tag is assessed a $50 Delinquent Trip Charge. Returned payments are canceled from the account and a returned-payment fee is placed on the next bill; the City lists a $35 processing fee for returned checks. Multiple returned payments can restrict future payments to secured methods such as card, certified check, money order, or cash.
- Shut-off timeline
- Day 0 is the monthly bill date; payment is due on day 20. After the due date, the $5 late charge applies and the account may enter collections. A courtesy disconnection notice can be issued for a past-due or delinquent account, and a door hanger may be left after a field trip. If water or sewer is disconnected for nonpayment, the customer must pay the full past-due balance before automatic restoration; the $50 delinquent trip charge applies once a disconnection or hang-tag action has occurred. Raleigh says restoration occurs as quickly as possible after full payment, although a public-utility emergency can delay it up to 24 hours.
- Warning and notice protocol
- Raleigh issues a service-disconnection courtesy notice for past-due or delinquent accounts and may leave a physical door hanger when a trip has been made to disconnect for nonpayment. Customers should pay through Raleigh Water Self-Service, the 24/7 Paymentus line, or an official payment location so the payment posts promptly; payments made elsewhere can delay posting and reconnection. Payment plans are available for a maximum three-month period with weekly, biweekly, or monthly installments, but the customer must also pay every new bill on time or the plan is canceled and collections continue.
- Reconnection costs
- Full payment of the delinquent account is required before reconnection. A $50 Delinquent Trip Charge applies when the account has been disconnected or has received a hang tag. Raleigh's public 2026 pages do not state a separate regular-hours versus after-hours reconnection price; after full payment online, by phone, or at an official location, water and wastewater service are automatically restored as quickly as possible. Meter removal for tampering or nonpayment adds a $125 restoration-related charge ($50 removal plus $75 reset), plus damage repairs when applicable.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Raleigh Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.