City of Raleigh Water
Raleigh and the participating service communities of Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon
Population reference
Raleigh Water serves Raleigh and six participating Wake County-area communities, representing more than 500,000 residents and utility customers across its water/wastewater billing service area.
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly for all customers. Payments are due 20 days from the bill date. Raleigh also offers a Budget Billing program that keeps a similar monthly payment amount while displaying actual usage and account balance; budget amounts are based on the prior year's metered water/wastewater charges and rate changes, and the account must remain current.
- Rate structure
- Three-tier increasing-block residential rates plus administrative/readiness-to-serve charges, infrastructure replacement charges, watershed protection fees, wastewater charges, stormwater, and solid-waste services. Effective July 1, 2026, inside-city residential water is $3.11 per CCF for 0-4 CCF, $5.41 for 5-20 CCF, and $6.97 for 21 or more CCF; irrigation is $6.97/CCF. One CCF equals 748 gallons. Garner, Knightdale, Rolesville, Wake Forest, Wendell, and Zebulon are billed under the applicable participating-community schedules.
- Residential cost reference
- For a Raleigh inside-city household using 6,000 gallons per month, approximately 8.02 CCF, the water commodity component is about $34.85: $12.44 for the first 4 CCF and about $22.41 for the next 4.02 CCF, before administrative, readiness-to-serve, infrastructure, watershed, wastewater, stormwater, and solid-waste charges. A practical total utility-bill estimate for a 5,000-7,000-gallon household is roughly $110-$180 monthly depending on wastewater, stormwater, refuse, meter size, and account location; the water-only tier calculation is not the full City bill.
- Wastewater and sewer calculation
- Raleigh's consolidated monthly utility bill includes water, wastewater, stormwater, solid waste, recycling, and yard waste where applicable. Water and wastewater are separately metered/charged under the City's rate schedules; the City also applies infrastructure replacement and administrative charges. The 2026 residential wastewater schedule should be used with the customer's municipality and meter size. Non-returned irrigation/pool water is not automatically removed from sewer charges, so customers should request the applicable meter or adjustment process and use the leak policy rather than assume a winter-average credit.
- Meter reading
- Raleigh Water bills metered services monthly and provides usage history through Raleigh Water Self-Service. The current public pages do not claim universal hourly AMI for every premise; customers should use the portal's usage history and request a verified read when an account appears abnormal. The City has meter operations staff and uses automated/field processes to validate readings, with a $50 meter re-read charge when a requested reading is tested and found correct. Meter tampering, removal, reset, and damage can generate separate charges, and leak adjustments may require a verified City meter read.
- New-account deposit
- Raleigh's current account pages indicate that a $50 deposit may be required for certain new-account situations, including opening an account after a deceased account holder; the City separately publishes a $50 service-initiation/account charge that is waived in that deceased-holder circumstance. Deposit treatment depends on account class and the current schedule, and the utility may retain/apply a deposit against final unpaid charges. Customers should confirm whether their start-service request requires the $50 deposit, account charge, or both through Raleigh Water Self-Service or Customer Care.
- Activation or transfer fee
- Raleigh's current account pages identify a $50 service-initiation/account charge for a new account, covering account setup and administrative processing; a deceased-account-holder transfer may have the $50 service initiation fee waived, although a $50 deposit may still be required. Start, stop, and transfer requests are submitted through Raleigh Water Self-Service, and the City asks customers to allow five business days for a new service request. Physical meter sets, development connections, and special field work have separate charges.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- City of Raleigh Water public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.