Payment channels

Pay CONCORD, CITY OF

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as City of Concord Utility Customer Portal; the reviewed public page does not separately identify the payment processor.. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

A dedicated this detail was not publicly posted. The City publishes 704-920-5555 for 24/7 Customer Care and utility emergencies, but the reviewed materials did not identify a separate automated bill-pay number.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

A dedicated this detail was not publicly posted. No current text-to-pay keyword or opt-in sequence was published.

Mail-in address

City of Concord, PO Box 604220, Charlotte, NC 28260-4220 for payment processing. Written account correspondence goes to City of Concord, PO Box 308, Concord, NC 28026-0308.

Counters, drop boxes, and office hours

Payments can be made at City Hall, 35 Cabarrus Avenue West, Concord, NC 28025, including bill-pay kiosks; a Market Street drive-up drop box accepts check payments. The City’s published call-center hours are weekdays 7:30 a.m.-5:30 p.m.; exact counter hours and desk payment instruments were not separately stated. Kiosks can search for an account by address or phone number.

Accepted digital instruments

What you can use online

The City lists automatic bank draft, automatic credit-card draft, credit card, one-time online payment, and cash through City Hall kiosks. Customers may continue mailing checks. The City warns that doxo.com is not an approved vendor.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed official portal and fee schedule did not state a current online convenience surcharge.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by CONCORD, CITY OF and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

Return to utility profile →Review shut-off rules →