Municipal Department
CONCORD, CITY OF
Serving CONCORD
Population served
120548 people (EPA SDWIS 2026Q2 active CWS estimate for NC0113010)
State system code
FIPS 37
Billing frequency
Monthly. Autopay and monthly bill-management features are available through the current portal.
Provider briefing
How this utility’s billing works
CONCORD, CITY OF operates as a municipal department serving CONCORD. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Volumetric water charges by 1,000 gallons, with inside-city and outside-city rates, plus applicable fixed utility components and the Water Loss Protection Plan fee. The FY2025-26 schedule lists $5.62 per 1,000 gallons inside city and $6.74 outside city for water customers; the complete current combined water/sewer bill depends on service class and fee schedule.. Bills are generated monthly. autopay and monthly bill-management features are available through the current portal., and a typical residential cost reference is Approx. $28.10/month for 5,000 gallons of inside-city water volume using the FY2025-26 published $5.62/1,000-gallon charge, before fixed water/sewer charges, stormwater, and the $0.50/month standard 3/4-inch Water Loss Protection Plan fee. A complete current 5,000-7,000-gallon combined water/sewer total was not exposed in the reviewed extract.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
A dedicated this detail was not publicly posted. For a complete current residential sewer formula; the reviewed FY2025-26 extract did not expose all sewer fixed and volumetric components needed to calculate the combined bill. Concord’s utility system bills water and wastewater together and applies partial payments in the published order of stormwater, commercial waste, sewer, water, and electricity.
Meter and infrastructure notes
The City publishes a meter-reading department contact at 704-920-5219, but the reviewed pages did not identify AMI/AMR hardware, transmission interval, or standard reading schedule. The portal provides water-usage viewing for customers.
Emergency water support
Report a leak or water emergency
704-920-5555, Customer Care, for 24/7 water/sewer emergencies and utility service; weekday general assistance is 7:30 a.m.-5:30 p.m.
Official starting point
Choose the right next step
Reading this profile
A practical reference for CONCORD
CONCORD, CITY OF is listed here as a municipal department. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.