Delinquency research · dataset 2026.08
Shut-off and delinquency information for CONCORD, CITY OF
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The FY2025-26 schedule applies a 1.5% utility late fee when payment has not been made by the 26th day. This is the published late-fee threshold, not a complete statutory shutoff grace period.
- Late-fee rules
- A 1.5% utility late fee is charged on unpaid balances when payment is not made by the 26th day. Returned checks can receive a $25 NSF fee; if the customer does not respond within the notice period, a $50 administrative cutoff fee applies.
- Shut-off timeline
- The current fee schedule states that accounts placed on the cutoff list incur nonpayment administration fees even if a physical disconnection has not yet occurred. It does not publish a complete day-by-day missed-due-date-to-shutoff sequence in the reviewed materials.
- Warning and notice protocol
- The reviewed Concord materials describe cutoff-list administration and payment arrangements but do not state the complete current notice delivery sequence. A returned-check notice gives seven business days to contact the office before cutoff status and the administrative fee may apply.
- Reconnection costs
- FY2025-26 nonpayment administration fee is $50 during Monday-Friday 8:00 a.m.-4:00 p.m. and $100 after 4:00 p.m., weekends, and holidays; once on the cutoff list, the fee applies even if the service has not yet been physically disconnected. Same-day connection is no charge Monday-Friday 8:00 a.m.-3:00 p.m. and $100 from 3:01-5:00 p.m.; no regular connection after hours/weekends/holidays.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- CONCORD, CITY OF public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NC0113010) ↗
Search the federal drinking-water database using public water system ID NC0113010.