Delinquency research · dataset 2026.08
Shut-off and delinquency information for Fayetteville Public Works Commission (PWC) – Water and Sanitary Sewer Services
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- The current PWC customer-rate summary identifies a 4% late fee assessed on the principal balance; the public summary does not state one universal number of grace days. The due date printed on the monthly bill controls, and PWC makes automated evening late-payment notification calls Monday–Saturday when payment has not been received before the due date.
- Late-fee rules
- PWC's current May 1, 2026 fee summary charges a 4% late fee on the principal balance. It also lists a $25 returned-check or returned-bank-item fee, a $30 reconnection fee, and a $60 charge for an unauthorized meter pull resulting in an outage notification. Customers can request a payment extension case-by-case based on credit history, justification, or need, and can select a different due-date range once per year.
- Shut-off timeline
- PWC's current public customer pages do not expose one fixed due-date-to-shutoff calendar. The monthly bill due date and late-notification process govern the early stage; PWC may then proceed under its current Service Regulations and Charges, with payment arrangements and medical-priority protections available. Customers should call (910) 483-1382 immediately after a late notice because the exact field action, restoration timing, and whether water and other PWC services are affected depend on the account and service status.
- Warning and notice protocol
- PWC states that it makes automated evening calls Monday–Saturday when payment has not been received before the due date. The reviewed 2026 pages do not promise a universal text-keyword sequence, colored paper, or door-hanger protocol for every account. Customers may request a payment extension, change the due-date range once per year, arrange equal monthly payments, enroll in automatic bank draft, or use the Medical Priority Program, which requires a customer-and-physician application and annual renewal for life-sustaining equipment.
- Reconnection costs
- PWC's current customer-fee summary lists a $30 reconnection fee. The public 2026 fee summary does not publish a separate after-hours reconnection amount; the drive-through is open 8:30 a.m.–5:30 p.m. weekdays and the 24-hour emergency line is (910) 483-1382. Any field work, meter pull, unauthorized restoration, or special service can create additional charges under the Service Regulations and Charges.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fayetteville Public Works Commission (PWC) – Water and Sanitary Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.