Fayetteville Public Works Commission (PWC) – Water and Sanitary Sewer Services
Fayetteville and portions of Cumberland County, including customers inside and outside Fayetteville city limits
Population reference
More than 225,000 water customers across residential, commercial, industrial, City, and PWC facilities; PWC's residential water-service facts list approximately 86,305 residential accounts
Billing detail
Broad public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly. PWC mails a monthly bill, with billing periods typically 28–32 days; water and sewer charges are shown alongside other PWC utility services when the customer has multiple services.
- Rate structure
- Monthly basic facilities charge by meter size plus increasing-block residential water usage charges. Effective May 1, 2026 inside Fayetteville, a 3/4-inch residential meter has a $25.00 basic facilities charge, usage is $0.00226/gallon for the first 2,000 gallons, $0.00269 for the next 3,000, $0.00365 for 5,001–10,000, and $0.00437 for additional gallons; a $4.00 monthly utility-line-relocation rider applies to residential 3/4-inch meters. Outside-city rates are higher, and declared water shortages can add a 15% surcharge to usage over 5,000 gallons.
- Residential cost reference
- For a representative inside-city 3/4-inch account in the May 1, 2026 schedule, 5,000 gallons is approximately $41.59 for water: $25.00 basic facilities, $4.00 line-relocation rider, $4.52 for the first 2,000 gallons, and $8.07 for the next 3,000. At 7,000 gallons, the water component is approximately $48.89 after adding $7.30 for the next 2,000 gallons. Adding the current inside-city residential sewer schedule—$28.50 basic, $2.00 sewer line-relocation rider, and $0.00618/gallon—produces an indicative combined water/sewer total of about $100.99 at 5,000 gallons and $120.65 at 7,000 gallons, before any sanitary-sewer surcharge, outside-city differential, or other service.
- Wastewater and sewer calculation
- For customers receiving both PWC water and sewer, wastewater is not separately metered; the sewer charge is based on metered water consumption. The May 1, 2026 inside-city residential sewer schedule charges a $28.50 monthly basic facilities amount, a $2.00 utility-line-relocation rider, and $0.00618 per gallon, plus any applicable sanitary-sewer surcharge. Customers with sewer-only service receive a flat charge based on average PWC residential sewer/water use. Industrial customers with substantial evaporative or consumptive loss may apply for a procedure allowing sewer billing based on measured discharge, with thresholds and incoming/outgoing flow meters specified by PWC.
- Meter reading
- Fayetteville PWC has a fully deployed Advanced Metering Infrastructure network covering approximately 180,000 water and electric meters. Advanced meters communicate two ways with PWC over a secure wireless network, enable remote reading, support faster leak and service-response information, and reduce routine meter-reader visits. PWC bills monthly, typically over 28–32-day periods; customers can view detailed usage through the Online Account Manager and receive usage-related notifications, although the public pages do not promise a single universal hourly transmission interval or identify one current AMI vendor.
- New-account deposit
- The reviewed current PWC customer pages do not publish one universal residential startup-deposit amount. Service Regulations and Charges, customer credit history, service location, meter size, and any unpaid prior account control whether a deposit or other security is required. Customers should request the exact amount when starting or transferring service; the published fee summary does identify a $30 connection charge, separate from any main/lateral, System Development, or security-deposit requirement.
- Activation or transfer fee
- PWC's current residential fee summary lists a $30 connection charge. The same summary lists a $30 reconnection fee, while new main/lateral work, System Development Fees, assessments, and outside-city infrastructure can be much larger and are quoted separately. Start, stop, and transfer requests are handled through PWC Customer Service, the online account manager, or the Customer Service Center at 955 Old Wilmington Road.
Context, not a score
How documentation coverage compares
This profile
100%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Broad public detail found
7 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Fayetteville Public Works Commission (PWC) – Water and Sanitary Sewer Services public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.