Payment channels

Pay Greenville Utilities Commission - Water and Sewer

Use the provider’s verified online, telephone, mail, or counter instructions. Check the final confirmation screen for the amount, processing date, and any transaction fee before submitting.

Primary online route

Use the official payment portal

The direct portal is the fastest route when it is available. The provider identifies its payment gateway as GUC My Account portal; payment processor not separately identified on the reviewed official pages. Never enter account credentials into a lookalike site reached through an unsolicited message.

Open payment portal ↗

Telephone payment

Phone IVR

1-844-507-3636 for debit/credit-card or banking-information payment; eligible customers can also call 252-752-7166 and follow prompts for a payment extension.

Have your account number and payment instrument ready. Follow the provider’s recorded prompts and retain the confirmation number.

Alternative channels

Mail, text, and in-person payment instructions

Pay by text

GUC's portal registration allows customers to select email, text or both for communications and sends an email validation token. The reviewed current pages do not identify a text-to-pay keyword or confirm that SMS enrollment itself authorizes payment; use the portal's authenticated communication settings.

Mail-in address

Greenville Utilities, P.O. Box 7287, Greenville, NC 27835. Mail a check or money order with the bill stub.

Counters, drop boxes, and office hours

Main Office, 401 South Greene Street, Greenville, NC; drive-through Monday-Friday 8:00 a.m.-5:00 p.m., with a Washington Street-side drop box. GUC Express, 509 SE Greenville Boulevard; drive-through Monday-Friday 8:00 a.m.-5:00 p.m., with a drop box in drive-through #1. The official payment page confirms credit/debit cards in person and by phone; it does not publish a complete desk instrument list.

Accepted digital instruments

What you can use online

GUC accepts credit/debit cards and banking information by phone and online, offers automatic bank draft, paperless billing and budget billing, and supports guest or registered portal payments. The reviewed official pages do not enumerate card brands or mobile wallets.

2026 transaction pricing

Convenience fees

A dedicated this detail was not publicly posted. The reviewed current GUC billing page does not publish a separate online convenience fee for card, bank-account or guest payments.

Fees can vary by payment type, channel, account class, and processor terms. The checkout screen is the final fee disclosure.

Payment guidance

Choose the payment channel that fits your deadline

The safest payment path is the one published by Greenville Utilities Commission - Water and Sewer and matched to the account information on your bill. Online portals are convenient, but telephone, mail, counter, and drop-box options may follow different posting schedules and may use different fees.

For a routine payment, save the final confirmation page or IVR number and check when the transaction will post. For a same-day shut-off notice, do not assume that submitting a card payment automatically stops a field order; ask the provider what amount and confirmation are required.

Never send your account number, password, card details, or bank information to Water Ledger. Those details belong only on the provider’s verified payment channel or at an authorized counter.

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