Public Water Authority
Greenville Utilities Commission - Water and Sewer
Serving Greenville and Greenville Utilities Commission service territory
Population served
103,140
State system code
FIPS 37
Billing frequency
Monthly; GUC offers budget billing that keeps the customer's payment level each month, and its water and sewer rate schedules are monthly.
Provider briefing
How this utility’s billing works
Greenville Utilities Commission - Water and Sewer operates as a public water authority serving Greenville and Greenville Utilities Commission service territory. Customers should use the provider’s current account-specific bill and official customer-service instructions as the final authority for deadlines, balances, and service requests.
The published water-rate framework is described as Monthly meter-size base facilities charge plus volumetric water usage, with distinct in-city, out-of-city, Bethel and wholesale schedules. The current 2026 rate-schedule index identifies Water Schedule W-1 and Sewer Schedule S-1 as effective July 1, 2026; the linked public W-1 PDF exposed the in-city structure of a 5/8-inch base charge plus $5.13 per 1,000 gallons residential volume and a higher irrigation/conservation rate.. Bills are generated monthly; guc offers budget billing that keeps the customer's payment level each month, and its water and sewer rate schedules are monthly., and a typical residential cost reference is Using the published in-city benchmark, approximately $69.63 per month for 5,000 gallons before other utility components: about $8.52 water base plus $25.65 water volume, and about $13.09 sewer base plus approximately $22.37 sewer volume under the 93.5%-of-water sewer calculation. Exact 2026 billing depends on the applicable current schedule and any non-water charges.. These descriptions are useful planning benchmarks; actual charges can change with meter size, usage, sewer averaging, local taxes, drought stages, or account-specific fees.
Wastewater and sewer calculation
The in-city/out-of-city sewer schedule charges a monthly meter-size base plus residential sewer volume based on 93.5% of monthly water usage; the residential volume rate in the published schedule is $6.60 per 1,000 gallons. A separately metered wastewater facility is billed on 100% of measured discharge at its applicable rate. The residential sewer charge is capped at the base plus volume for 25,000 gallons, and separate irrigation meters that discharge no water to the sewer receive no sewer charge.
Meter and infrastructure notes
The current rate materials require each water meter to be billed separately and describe monthly billing. The reviewed current GUC pages do not identify an AMI/AMR transmission interval or universal field-reading schedule.
Emergency water support
Report a leak or water emergency
855-767-2482, GUC's emergency hotline for water and utility emergencies.
Official starting point
Choose the right next step
Reading this profile
A practical reference for Greenville and Greenville Utilities Commission service territory
Greenville Utilities Commission - Water and Sewer is listed here as a public water authority. The profile separates account actions—such as paying a bill or requesting service—from explanatory material about rates, meters, wastewater, leaks, and delinquency.
Because utility rules can vary by account class, meter size, service address, billing date, and local ordinance, treat the published bill and current provider website as the final authority. Use this profile to locate the correct channel and prepare better questions for customer service.
If your issue is urgent, start with the provider’s emergency number or official payment route rather than waiting for an email response. Keep a written record of calls, confirmation numbers, notice dates, and documents you submit.