Delinquency research · dataset 2026.08
Shut-off and delinquency information for Greenville Utilities Commission - Water and Sewer
Only provider-specific public findings are stated as policy. A missing field is not replaced with a rule borrowed from another utility.
Provider-specific findings
Delinquency research for this provider
The notes below may document a rule or explain a specific public-information limit. Any active notice and direct provider confirmation remain controlling.
- Grace period
- Approximately 20 days after the billing date; the GUC deposits-and-fees page says bills are due upon receipt and become past due 20 days after billing.
- Late-fee rules
- A 1% late fee is assessed on the past-due amount when the balance remains unpaid for approximately 23 days from the bill date. GUC also lists a $25 returned-check fee and gives seven days written notice after a returned item to pay the returned amount plus the service charge.
- Shut-off timeline
- GUC states customers should pay within approximately 30 days of the billing date to ensure continued service. If service is disconnected for nonpayment, restoration requires $37.80 during regular business hours or $70.20 after regular hours, in addition to the past-due balance and other applicable charges.
- Warning and notice protocol
- The reviewed GUC deposits-and-fees page gives the bill-date, past-due and approximately-30-day service-continuity milestones but does not describe a fixed phone, text, email, mailed final-notice or door-hanger sequence. Eligible customers may request a 10-day payment extension through My Account or by calling 252-752-7166.
- Reconnection costs
- $37.80 during regular business hours and $70.20 after regular hours after a nonpayment disconnect. The customer must also satisfy the past-due balance and any other applicable account requirements.
Documentation context
5 of 5 fields found
This is a record-completeness measure, not a customer-protection grade.
North Carolina
27%
records with any shut-off detail
National
34%
records with any shut-off detail
Research record
Broad public detail found
5 of 5 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
100%
Primary verification routes
- Greenville Utilities Commission - Water and Sewer public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA Safe Drinking Water Information System ↗
Federal background on public water-system records and their limitations.