Robeson County Water Department
Robeson County Water Department service area, centered in Lumberton and county water-system communities
Population reference
67,970 people (EPA SDWA queue estimate for NC0378055)
Billing detail
Partial public detail found
Official destination
Open provider website ↗Provider-specific findings
Billing and account research from public material
Provider-specific research notes are displayed separately from fields that contain only an unavailable-information marker. Read qualifiers in each note and verify current account terms with the provider.
- Billing frequency
- Monthly, with three due-date cycles: the 5th, 15th or 25th of each month depending on the route. If the date falls on a weekend or holiday, the due date moves to the next business day.
- Rate structure
- Residential flat base allowance plus volumetric usage. The County's current 2026 overview states that the base fee covers the first 2,000 gallons and additional gallons are charged per 1,000 gallons under a tiered structure; the reviewed public page does not expose every current dollar tier.
- Meter reading
- Robeson County offers EyeOnWater through automated meters, with real-time usage, historical comparisons and leak alerts; the reviewed pages do not state the hardware vendor, transmission interval or route-reading calendar. Usage monitoring is separate from the Municipal Online Payments payment portal.
- New-account deposit
- The County explicitly lists deposits as new-account work but the reviewed public pages do not state the current residential dollar amount, waiver criteria or refund schedule.
- Activation or transfer fee
- The Water Department handles inactive services, new accounts, deposits, tap fees, transfers and disconnects at 330 Sanchez Drive, but the reviewed pages do not publish a universal current activation or transfer amount. Same-day service is not guaranteed.
Context, not a score
How documentation coverage compares
This profile
71%
overview fields with research notes
North Carolina
44%
records with any overview detail
National index
50%
records with any overview detail
Coverage measures what this directory documented. It does not measure service quality, affordability, or regulatory compliance.
Research record
Partial public detail found
5 of 7 fields in this section contain provider-specific public detail in dataset August 1, 2026.
Documented
71%
Details not confirmed in the reviewed public material
- Residential cost reference
- Wastewater and sewer calculation
“Not confirmed” means the directory did not identify a dependable public statement. It does not mean the provider has no policy or option.
Primary verification routes
- Robeson County Water Department public website ↗
Provider-controlled destination used to confirm current customer instructions.
- EPA SDWIS / ECHO lookup (NC0378055) ↗
Search the federal drinking-water database using public water system ID NC0378055.